Administrative Assistant I - Human Services

Jefferson County Wisconsin; Jefferson, Northern (WI, KY); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Health insurance Opt Out Plan

Dental & Vision insurance

Life insurance

Wisconsin Retirement System

Health Savings Account

Deferred Compensation Program

Job summary

Jefferson County Human Services Department seeks an Administrative Assistant I to provide essential administrative support to the Emergency Mental Health and related programs. The role requires strong customer service, clerical skills and attention to detail, with an hourly wage of $18.63–$20.61 depending on experience.

Responsibilities include processing IDP documents, coordinating with legal and mental health teams, crisis communication, and front-desk duties such as answering calls and

Qualifications

• High school diploma or equivalent.
• One year of general office experience.
• One to two years of general office experience.

Responsibilities

• Provide assessment information to individuals who receive an operating while intoxicated citation or arrest in Jefferson County.
• Process Intoxicated Driver Program documents, including opening, updates and closings.
• Work with the Corporation Counsel’s office and independent court evaluator regarding mental health commitments.
• Notify behavioral health staff regarding upcoming Chapter 51 extensions, track extensions, schedule evaluations and maintain communications.
• Send out post crisis contact satisfaction surveys.
• Send out good faith and financial letters with enclosures to crisis service recipients.
• Work with crisis stabilization facility supervisor on tracking census.
• Answer telephones and give information to callers, take messages and transfer calls.
• Receive, screen, and direct crisis calls and walk-ins; obtain information to assist the Emergency Mental Health workers.

Education

High school diploma or equivalent

Job description

Job Description for Administrative Assistant I - Human Services

Full-time/Part-time:

Full Time

Wage and Salary:

$18.63-$20.61 per hour

Application review will begin:

August 12, 2026

Application Deadline:

Job Description:

ABOUT HUMAN SERVICES DEPARTMENT OF JEFFERSON COUNTY

Jefferson County Human Services Department works diligently to make sure all citizens of the County can access effective and comprehensive human services in an integrated and efficient manner. The department has made it their mission to enhance the quality of life for individuals and families living in Jefferson County by addressing their needs in a respectful manner and enabling citizens receiving services to function as independently as possible, while acknowledging their cultural differences.

WHAT YOU WILL DO

The department is seeking a customer service-oriented Administrative Assistant to provide essential administrative and clerical support to the Emergency Mental Health (EMH) team and Intoxicated Driver Program (IDP).

SOME ESSENTIAL RESPONSIBILITIES

With great communication and attention to detail skills, you will be successful in this position by completing the below key tasks and responsibilities but not limited to the following tasks:

• Provide assessment information to individuals who receive an operating while intoxicated citation or arrest in Jefferson County.
• Process Intoxicated Driver Program documents, including opening, updates and closings.
• Work in conjunction with the Corporation Counsel's office and independent court evaluator regarding mental health commitments.
• Notifying behavioral health staff regarding upcoming Chapter 51 extensions, track extensions, schedule evaluations and maintaining ongoing communication with pertinent parties.
• Send out post crisis contact satisfaction surveys.
• Send out good faith and financial letters with enclosures to anyone receiving crisis services.
• Work with crisis stabilization facility supervisor on tracking census.
• Answer telephones and give information to callers, take messages and/or transfer calls appropriately.
• Receive, screen, and direct incoming crisis calls, and walk-ins. Obtain information for Emergency Mental Health workers that is conductive to assist the individual in crisis.

Qualifications

Requirements

• High school diploma or equivalent
• One year of general office experience

Preferred Requirements

• One to two years of general office experience

WAGE & BENEFITS

$18.63 - $20.61/ hour based on successful experience and qualifications.

BENEFIT HIGHLIGHTS

• Health insurance
• Health insurance Opt Out Plan
• Dental & Vision insurance
• Life insurance
• Wisconsin Retirement System
• Health Savings Account
• Deferred Compensation Program

Jefferson County is an Equal Opportunity Employer