Administrative Assistant I - Advising & Success - Bristol Community College

Bristol Community College; Fall River (MA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Long-term disability

Retirement plan

Paid time off

Tuition waiver discounts

Job summary

Bristol Community College in Fall River, MA, seeks an Administrative Assistant I for the Advising department. The role supports day-to-day operations, responds to inquiries, and liaises across college departments to assist students and families in their educational journey.

The position reports to the Associate Director, Advising & Success, and involves data collection and reporting to inform decisions, with a strong focus on customer service and accurate administration.

Qualifications

• Ability to exercise discretion with confidential information.
• Skills in using software applications and office equipment.
• Ability to work with a diverse faculty, staff, and student body.

Responsibilities

• Serve as a main contact for students and families, delivering high-quality service.
• Manage daily operations of a busy advising department.
• Track and process department budget-related forms and travel vouchers.
• Coordinate and maintain advising schedules across Bristol locations.
• Schedule student advising appointments.
• Collaborate with staff and faculty as liaison to Advising & Success.
• Assist with the advisor assignment process using college systems.
• Collect and report data to inform department decisions.
• Support mass communications with students with cross‑department collaboration.
• Utilize Banner, ARGOS, Degree Works, Slate, EAB Navigate, and MS 365 daily.

Education

Associate's degree in business administration

Associate's degree in public administration

Tools

Banner

Argos

Degree Works

Microsoft 365

EAB Navigate

Job description

Bristol Community College is an exciting place to work, learn, and grow! Bristol is dedicated to fostering an inclusive environment with a rich diversity of beliefs, cultures, languages, abilities, and lifestyles. Committed to enriching its educational experience through a supportive community, Bristol actively encourages candidates of all backgrounds to apply and achieve our vision of advancing a vibrant, diverse community through education, learner by learner. If you share a passion for helping students succeed and enjoy working in a community of innovative, inclusive, and collaborative colleagues, Bristol is the place for you!

As a Commonwealth of Massachusetts employer, Bristol offers a comprehensive compensation and benefits package, including health, dental, life, long-term disability, retirement and paid time off (vacation, personal, sick, and holiday pay). We also offer tuition waiver discounts at the Commonwealth's public higher education institutions. More information can be found on our Benefits website .

Job Description:

POSITION TITLE: Administrative Assistant I
DEPARTMENT: Advising
REPORTS TO: Associate Director, Advising & Success
LOCATION: Fall River, MA
POSITION STATUS: This is a full-time, state funded, AFSCME, unit-classified position with benefits. AFSCME Unit I, Grade 15, Step 1
SALARY: $55,966.04 annually

STATEMENT OF DUTIES:

The Advising and Success department is comprised of Academic Advising, New Student Orientation, and Testing Services. The department seeks to provide a relentless welcome to their students; prioritizing relationship building, motivational support, and accurate, timely advising.

The Administrative Assistant I is a key member of the Advising and Success team, directly serving students and their families in their successful educational pursuits at Bristol Community College. They play a crucial role in supporting the day-to-day operations of the department, including responding to inquiries from students and families and serving as a liaison across college departments. Additionally, they collect, analyze, and report on data to inform decision making within the department. This role has an opportunity to make a difference in students' lives through displaying compassion, providing exceptional customer service, and ensuring robust departmental support.

Duties and Responsibilities:

• Serve as a point of contact for students and families, providing high quality customer service through professional communication and problem-solving skills.
• Manage the daily operations of a busy, complex department in an office environment.
• Provide support in tracking the departmental budget including originating and processing related forms such as Personnel Action Forms, requests for expenditure, travel vouchers, etc.
• Assist with coordination and maintenance of advising schedules for staff across all Bristol locations.
• Schedule student advising appointments.
• Collaborate with staff and faculty across the college as a liaison to the Advising & Success department including gathering information from Academic Deans regarding faculty caseloads, etc.
• Assist with the advisor assignment process, utilizing college technology.
• Collect, analyze, and report on data to assist the department in making data-informed decisions.
• Support the department's mass communications to students in collaboration with the Director, Associate Directors, Academic Coordinators, and Marketing & Communications, where appropriate.
• Utilize college systems in daily work, such as Banner, ARGOS, Degree Works, Slate, EAB Navigate, and Microsoft Office 365.
• Provide administrative support to the Director and Associate Directors of Advising & Success.
• Perform other duties as assigned, consistent with the Collective Bargaining Agreement.

Requirements:

Required Qualifications:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in office management, office administration, business administration or business management, the major duties of which included one or more of the following functions: purchasing, personnel management, budgeting, accounting, records management, work simplification, grants management, contract administration or program management, (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. *

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. *

*Education toward such a degree will be prorated based on the proportion of the requirements completed.

Additional Required Qualifications:

• Ability to exercise discretion in handling confidential information.
• Demonstrated skills in the use of software applications and office equipment.
• The ability to work effectively with a diverse faculty, staff, and student body.

Preferred Qualifications:

• Associate's degree or higher.
• Demonstrated experience working in a higher education setting.
• Working knowledge of Banner, Argos, Degree Works Microsoft 365, and/or EAB Navigate.
• Ability to speak a language in addition to English.

Additional Information:

Bristol Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Title IX and Johanna Bielawski at [e-mail] or 774.357.2681; the Massachusetts Commission Against Discrimination; the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Right.