Administrative Assistant – HVAC Commercial Service Dispatcher

MB HAYNES Corporation; Asheville (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking an Administrative Assistant to support their HVAC Commercial Service team. This role involves scheduling service calls, managing billing, and providing excellent customer service. The ideal candidate will demonstrate integrity and professionalism while interacting with clients and internal teams. Join a 100% employee-owned company that values commitment and character, offering a supportive work environment with opportunities for growth. If you're looking to advance your career in a dynamic setting, this position is perfect for you.

Benefits

401(k) Savings Plan

Health Insurance

Dental Insurance

Short Term Disability

Long Term Disability

Life Insurance

Vacation Benefits

Holidays

Employee Assistance Program (EAP)

Uniform Maintenance

Qualifications

• Strong communication and problem-solving skills are essential.
• Previous dispatch experience is a plus.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Schedule and dispatch incoming service calls.
• Handle billing and work order pricing.
• Answer customer inquiries and process payments.

Skills

Microsoft Office Suite (Excel)

Critical Thinking

Problem-Solving

Communication Skills

Customer Service

Education

High School Diploma

Tools

Internal Software Applications

Job description

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Administrative Assistant – HVAC Commercial Service Dispatcher

May 10, 2025

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Since 1921, MB HAYNES Corporation, in Asheville, NC, has provided solid, stable careers for many good people. As market leaders, we have enjoyed tremendous growth through the years, and we are poised for even greater growth in the future. We believe in our tag line, Quality, Commitment & Character all day, every day. If you are looking for a professional environment to both further your career and be a part of something great, become a member of our 100% Employee Owned MB HAYNES family.

Position Summary

The Administrative Assistant will primarily function as support for the Heating and Cooling functions and initiatives. This position will be responsible for all aspects of administrative duties in addition to supporting any interdepartmental functions related to the HVAC department.

Responsibilities

• Take, schedule, and dispatch all incoming commercial service calls.
• Billing & work order pricing
• Answer customer questions, concerns and complaints
• Process credit card payments
• Prepare weekly recaps
• Work with Collections for past-due balances and discrepancies
• Follow-up on purchase orders with technicians and customers
• Review technician’s problem tickets
• Miscellaneous tasks for service managers and field employees as needed.
• Scan and maintain files
• Enter material requisitions
  
  

Requirements

• Ability to demonstrate key traits indicative of the HAYNES Way including integrity and professionalism.
• Previous dispatch experience is a plus.
• Willingness to interact with a variety of internal and external customers with a positive and service-oriented approach.
• Excellent professional written and verbal communication skills.
• Proven approach to critical thinking and problem-solving skills.
• Willingness and ability to gain a working knowledge of HVAC functions.
• Excellent computer skills including Microsoft Office Suite (Excel) and the ability to learn various internal software program applications.
• Ability to handle multiple comprehensive tasks at one time.
  
  

Physical Requirements And Working Conditions

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work may be primarily performed in an office environment.
• This position requires physical activity including frequent sitting, standing, walking, kneeling, bending, crouching, reaching and climbing stairs.
• Requires the ability to occasionally lift and/or carry materials and/or supplies and other materials weighing up to 50lbs.
  
  

Benefits

• ESOP (Employee Stock Ownership Plan)
• 401(k) Savings Plan
• Health Insurance
• Dental Insurance
• Benefit Conversion at Termination (COBRA)
• Short Term Disability
• Long Term Disability (voluntary)
• Life Insurance
• Additional (voluntary) life insurance (for employee and family members)
• AFLAC (voluntary) supplemental insurance
• Legal Shield (voluntary) prepaid legal services
• Employee Assistance Program (EAP)
• Tool and Equipment Assistance
• Uniform and Uniform Maintenance
• Vacation Benefits
• Holidays
• Apprenticeship Programs
  
  

MB Haynes Is An Equal Opportunity/Affirmative Action Employer

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About Us

MB HAYNES CORPORATION makes delighting customers our top priority. Headquartered in beautiful Asheville, NC, MB HAYNES leads the way in providing skilled expertise to industrial, institutional, commercial and residential customers.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Construction

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