Program Manager, Mental Health Outpatient

Heritage Behavioral Health Center, Inc.; Decatur, Northern (IL, KY); Sur place; USD 68 000 - 83 000; Plein temps

Avantages offerts par ce poste

Generous Time Off

Wellness Benefits

Health Insurance

401k with match

Continuing Education

Direct Deposit

Student Loan Forgiveness

Résumé du poste

Heritage Behavioral Health Center, Inc. in Decatur, IL seeks a Program Manager of Outpatient Therapy Services to supervise clinicians and recovery staff, oversee waitlists, and drive timely access to care.

The role emphasizes clinical oversight, program development, and interdepartmental coordination. The ideal candidate has a master’s degree in a relevant field, LPHA eligibility within six months, and supervisory experience in adult outpatient mental health therapy.

Qualifications

• Master’s degree in counseling, social work, psychology, or family therapy; LPHA within 6 months of hire.
• LCSW or LCPC license considered for this role.
• Previous supervisory experience in outpatient mental health therapy with adults is preferred.
• Experience supervising outpatient therapists and recovery support staff.

Responsabilités

• Provide clinical and administrative supervision to Outpatient Therapists delivering individual and group therapy services to adults.
• Provide supervision to Recovery Support Specialists providing peer support services to individuals accessing outpatient therapy.
• Monitor the outpatient therapy waitlist with the goal of maintaining waitlist at zero.
• Develop and implement strategies to improve access to care, scheduling, and intake coordination.
• Ensure clinical documentation meets Heritage, CCBHC, and Illinois Rule 132 standards.
• Monitor staff productivity and caseloads for compliance with requirements.
• Recruit, hire, onboard, and evaluate outpatient therapy and recovery staff in partnership with HR.
• Provide crisis consultation and staff support for client safety and risk concerns.
• Collaborate with program directors to coordinate referrals and continuity of care.
• Prepare and present reports on waitlist status, service volume, and program outcomes to leadership.

Connaissances

Leadership

Supervision

Staff management

Data analysis

Electronic Health Records

Communication

Formation

Master's degree in counseling/social work/psychology

LPHA eligibility within 6 months

LCSW or LCPC licensure considered

Outils

Electronic Health Records

Microsoft Word

Microsoft Excel

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Dir/Mgr/Leaders Decatur, IL, US

8 days ago Requisition ID: 1571

Salary Range: $75,000.00 To $75,000.00 Annually

Program Manager, Outpatient Therapy Services

Compensation

• LCPC or LCSW: $75,000/annually + every other Friday paid off for wellness

LCSW and LCPC are the only licenses being considered for this position at this time.

Schedule

Full-Time | Office-Based | Every other Friday off (paid wellness day)

Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals!

About Heritage Behavioral Health Center

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois, dedicated to improving mental health and substance use care for individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care — regardless of the position they hold.

Position Overview

This full-time position provides clinical and administrative supervision to Outpatient Therapists delivering individual and group mental health therapy to adults, as well as to Recovery Support Specialists providing peer support services to individuals accessing outpatient therapy. This leader must have clinical expertise in mental health and substance use treatment, and is responsible for overseeing service delivery, monitoring the outpatient therapy waitlist, and driving progress toward timely access to care. Treatment services will take place primarily in an office setting.

Core Responsibilities

• Provide clinical and administrative supervision to Outpatient Therapists delivering individual and group therapy services to adults;
• Provide supervision to Recovery Support Specialists providing peer support services to individuals accessing outpatient therapy;
• Monitor the outpatient therapy waitlist on an ongoing basis, with the performance goal of reducing and maintaining the waitlist at zero individuals awaiting services;
• Develop and implement strategies to improve access to care, including caseload distribution, scheduling efficiency, and intake coordination;
• Conduct regular individual and group supervision, ensuring clinical documentation meets Heritage, CCBHC, and Illinois Rule 132 standards;
• Monitor staff productivity, caseload sizes, and service delivery to ensure compliance with agency and funder requirements;
• Recruit, hire, onboard, and evaluate outpatient therapy and recovery support staff in partnership with HR and the Director of Adult Outpatient Services;
• Provide crisis consultation and support to staff as needed regarding client safety and risk concerns;
• Collaborate with other program directors and leadership to coordinate referrals and continuity of care across Heritage’s continuum of services;
• Prepare and present regular reports on waitlist status, service volume, and program outcomes to executive leadership;
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Ability to work as a team player, including effective collaboration with other leaders and teams;
• Ability to tolerate ambiguity, uncertainty, and change;
• Ability to navigate electronic health records;
• Ability to analyze service volume and waitlist data to inform staffing and scheduling decisions;
• Demonstrated above-average computer skills; proficient in Microsoft Word and Excel.

Education and/or Licensure Requirements

• Master’s degree in counseling, social work, psychology, or family therapy required, plus the ability to function as an LPHA (within 6 months of hire). LCSW or LCPC are the only licenses being considered for this position at this time. Previous supervisory experience and experience providing outpatient mental health therapy to adults is highly recommended;
• A valid driver’s license, reliable means of transportation, and proof of automobile insurance coverage are required.

Heritage Also Offers the Following with This Position

• Generous Time Off: Vacation, sick, personal, and holiday leave;
• Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement;
• Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost;
• Clinical Supervision provided for individuals seeking licensure;
• Retirement plan (401k) with agency match;
• Continuing Education and Tuition Assistance opportunities;
• Direct deposit of payroll check;
• Access to Federal Student Loan Forgiveness — Heritage is a National Health Service Corps Site, which provides access to federal student loan forgiveness for licensed counselors, nurses, social workers, and substance use professionals approved through their program. Additional information is available at nhsc.hrsa.gov.