Administrative Assistant / Front Desk

RPM Physical Therapy; The Woodlands (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

RPM Physical Therapy in The Woodlands is seeking an Administrative Assistant/Front Desk with strong organizational skills and the ability to multitask in a dynamic environment. This full-time role involves managing client interactions, tracking sessions, and supporting the clinic's operations effectively. An ideal candidate will have a positive attitude and commitment to excellent patient care, contributing to a growing, collaborative team focused on client satisfaction.

Qualifications

• High-energy individual with excellent organizational skills.
• Ability to communicate effectively in both written and verbal forms.
• Proficiency in managing client sessions and administrative tasks.

Responsibilities

• Field inbound calls and check clients in and out.
• Manage and track client session packages.
• Utilize Google Sheets to organize client information.

Skills

Organizational skills

Attention to detail

Effective communication

Multitasking

Client relationship management

Tools

Google Sheets

Job description

Administrative Assistant / Front Desk

RPM Physical Therapy, The Woodlands, TX

The ideal candidate is a high-energy individual with excellent organizational skills, strong attention to detail, and the ability to communicate effectively in both written and verbal communications. This role requires someone who excels at managing multiple tasks simultaneously, has an understanding of tracking and maintaining client sessions/packages, and is proficient in Google Sheets or similar spreadsheet tools.

MUST HAVE A COVER LETTER TO MOVE FORWARD - Include your top 3 skills.

About RPM

RPM Physical Therapy - The Woodlands offers a unique work environment providing patients with the utmost attention to care and rehabilitation. We are a close-knit, collaborative team passionate about continually improving our skills and expanding our knowledge to better serve our clients.

A great company with future visions of changing the physical therapy space and offering a different and more effective way of getting people out of pain!

Responsibilities include:

• Field inbound calls and route them to the appropriate internal parties as needed
• Check clients in and out with a friendly and professional demeanor
• Manage and track client session packages to ensure accuracy and consistency
• Utilize Google Sheets to organize client information and administrative tasks
• Coordinate with clients to reschedule appointments as needed
• Address client concerns and ensure follow-up with team members
• Maintain and enhance client relationships
• Assist with new client account setups and other administrative processes
• Handle multiple tasks and complex issues with clients with care and understanding

This is a full-time position requiring availability from 8-5 pm M-F

About our Clinic:

We are a fast-growing manual therapy clinic in The Woodlands, TX. We are committed to achieving the best results for our clients and investing in our team's growth through education and mentorship. All sessions are 1-on-1 with a licensed Physical Therapist, and we have a full gym and trainers to support clients' continued care. Our model emphasizes patient-centered care through manual therapy, rehab, and strength training.

Our patient population primarily includes adults over 35 with chronic pain, post-surgical rehabilitation needs, and those seeking to maintain an active lifestyle. We also treat patients as young as 11 and as old as 92, with various orthopedic injuries, primarily focused on avoiding surgery.

Beyond physical therapy, we operate a fully equipped personal training gym, connecting clients with trainers overseen by our Physical Therapists for ongoing exercise routines.

Your Role:

You are the first and last person clients see. A positive, problem-solving attitude is essential daily. Your ability to interact professionally, gather information, anticipate needs, and address client concerns is vital. We support your growth through education, mentorship, and a high-challenge, high-support environment. If you are passionate about learning, working hard, and making an impact, this role is a great fit!