Administrative Assistant / Entry Level (Remote)

Jobcertify; Cleveland (OH); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Eligibility for federal loan forgiveness programs

State repayment assistance programs

Job summary

A government department is seeking an Administrative Assistant to support the Applications Unit for the Division of Housing Supervision. Candidates should be detail-oriented and reliable, able to track applications using Microsoft Excel and perform clerical duties. Ideal candidates will have strong organizational skills and the ability to multitask in a fast-paced environment. This role offers an opportunity to impact the community positively, with a focus on affordable housing and efficient administration.

Qualifications

• Three years of experience in community work or activities related to administrative tasks.
• Knowledge or experience in housing management preferred.

Responsibilities

• Respond to emails from managing agents.
• Maintain application unit trackers on Excel.
• Provide clerical support to the Applications Unit.
• Ensure digitized waiting lists are maintained accurately.
• Assist with constituent complaints and inquiries.

Skills

Detail oriented

Strong analytical skills

Communication skills

Proficiency in Microsoft Excel

Problem solving

Ability to multi-task

Education

High school graduation or equivalent

Tools

Microsoft Office

Adobe Acrobat

Access database

Job description

Administrative Assistant / Entry Level (Remote)

Your role will serve as the Administrative Assistant to the Applications Unit for the Division of Housing Supervision. The candidate must be detail oriented, able to perform administrative tasks using computer software, including tracking on Microsoft Excel. The applicant must be reliable, have impeccable organizational skills, and an ability to multi-task.

Key Responsibilities

• Respond to emails from Mitchell-Lama managing agents.
• Save documents received by email to the shared drive.
• Maintain application unit trackers on Excel.
• Answer and return calls regarding the Mitchell-Lama Application process.
• Answer inquiries from the public; work with staff and managing agents to ensure applications are processed in a timely manner.
• Ensure the digitized waiting lists are maintained accurately.
• Create and modify various documents and reports utilizing Adobe Acrobat and Microsoft Office (Word, Outlook, Excel, Powerpoint, Sharepoint, etc.).
• Provide clerical support to the Applications Unit.
• Maintain and update internal/external contact database.
• Assist, resolve and refer constituent complaints to the appropriate staff.
• Refer visitors to appropriate staff in a professional and pleasant manner.
• Additional duties will include maintaining clear and concise files, scheduling appointments, responding and routing telephone calls and emails.

Qualification Requirements

1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

• Interest in affordable housing; experience in housing management is a plus
• Strong analytical, communication and writing skills
• Detailed oriented
• Ability to Multi-task with high volume workload
• A demonstrated proficiency in both MS Excel and Access database systems
• Problem solver with the ability to work well independently and as a team player
• Organized and methodical
• Proficient with Microsoft Office (i.e., Outlook, Excel, Word, etc.)
• Knowledgeable of databases (i.e., ACCESS, etc.)

Additional Information

As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.