Administrative Assistant | Dynamic Manufacturing Support

Diamondback America; Town of Florida (NY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

PTO with annual rollover

Health insurance plans

401k with company match

Life insurance

Employee Assistance Program

Dental insurance

Vision insurance

HSAs and FSAs

Disability coverage

Employee discounts

Job summary

Diamondback America is seeking an Administrative Assistant to support management and staff with a range of administrative tasks, record-keeping, and customer-related duties in a fast-paced environment. The role emphasizes accuracy, strong communication, and initiative.

Responsibilities include data entry in Quickbooks, preparing documents, managing supplies, and assisting multiple departments including shipping, inventory, and customer service as needed.

Qualifications

• Proficiency with computers and Office applications (Word, Excel, Outlook).
• Ability to follow written and verbal directives and work with people of all levels.
• In-depth understanding of the company’s products or services.

Responsibilities

• Enter customer and part information accurately in the Quickbooks database when needed.
• Prepare and edit correspondence, reports, and presentations.
• Assist with data entry, record keeping, and expense tracking.
• Order and maintain office supplies.
• Support project management tasks as needed.
• Handle confidential information with discretion.
• Help in shipping, inventory, and customer service departments when needed.
• Help other managers / team leads with miscellaneous tasks when needed.
• Handling customer complaints and returns
• Providing detailed explanations of services or products
• Working with sales to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email, or over the phone
• Receiving orders, calculating charges, and processing payments
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary
• Other duties as assigned

Skills

Office software

Communication

Multitasking

Attention to detail

Team support

Customer service

Problem solving

Time management

Tools

Word

Excel

Outlook

Job description

Diamondback America is seeking an Administrative Assistant to support management and staff with a range of administrative tasks, record-keeping, and customer-related duties in a fast-paced environment. The role emphasizes accuracy, strong communication, and initiative.

Responsibilities include data entry in Quickbooks, preparing documents, managing supplies, and assisting multiple departments including shipping, inventory, and customer service as needed.