Administrative Assistant (Dispatch)

Guardian Fire Services; Wheat Ridge (CO); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health

Dental

Vision

401(k) with match

Paid time off

Holidays

Job summary

Arapahoe Fire Protection in Wheat Ridge, CO, is seeking a Scheduling Administrative Assistant to support our field teams and office staff. You will coordinate inspections and service appointments, handle client communications via email and phone, and maintain organized records.

The ideal candidate has 1–2 years of administrative or scheduling experience, strong organizational skills, and the ability to work independently as well as with a diverse team in a fast-paced environment.

Qualifications

• Strong organizational and follow-up skills.
• 1-2 years + administrative, dispatch, scheduling experience, or relevant experience.
• Ability to communicate effectively via telephone, email, and text.
• Excellent interpersonal communication skills, and the ability to maintain a cooperative manner and positive attitude under pressure.
• Ability to work independently as well as part of a team, and to also get along with a variety of different personality types and help to maintain an efficient and conflict-free work environment.
• Energetic, pro-active, approachable and friendly, and professional.
• A "team player" attitude.
• Background demonstrating extraordinary work ethic, dependability, and reliability.
• History of building trust and maintaining confidentiality.
• Willingness to learn.
• High school diploma or equivalent.
• Proficient use of Outlook, Word, Excel and TEAMS.

Responsibilities

• Works closely with owners, managers and technicians to provide its customers with outstanding professional service.
• Serves as the conduit to enable the technician team to focus on job delivery and improve customer experience.
• Ensures client interactions are exceptionally handled; requests and concerns are accurately tracked, assigned, and resolved.
• Handles multiple interactions via, email, phone, TEAMS, online portals in fast timely, accurate manner, every customer matters.
• Utilizes electronic filing systems for internal documentation and client deliverables.
• Scheduling internally with technicians and externally with clients for inspections and service.
• Contributes to team effort by accomplishing and achieving results.
• Identifies change in processes and the optimal application to promote efficiency.

Skills

Administrative exp

Dispatch exp

Scheduling

Communication

Outlook

Word

Excel

TEAMS

Team player

Confidentiality

Education

High school diploma

Tools

Outlook

Word

Excel

TEAMS

Job description

Seeking a Scheduling Administrative Assistant in Wheat Ridge, CO (Denver)

Join us at Arapahoe Fire Protection!

Founded in 1989, Arapahoe Fire Protection is a leading fire protection company with offices in Aurora, Colorado Springs, and Wheat Ridge Colorado. We are seeking candidates who are looking for a company that they can growth with. We are a family-owned company who values its employees and is looking for future leaders in our business.

Essential Duties And Responsibilities

• Works closely with company owners, managers and technicians to provide its customers with outstanding professional service.
• Serves as the conduit to enable the technician team to focus on job delivery and improve customer experience.
• Ensures client interactions are exceptionally handled; requests and concerns are accurately tracked, assigned, and resolved.
• Handles multiple interactions via, email, phone, TEAMS, online portals in fast timely, accurate manner, every customer matters.
• Utilizes electronic filing systems for internal documentation and client deliverables.
• Scheduling internally with technicians and externally with clients for inspections and service.
• Contributes to team effort by accomplishing and achieving results.
• Identifies change in processes and the optimal application to promote efficiency.

Qualifications

• Strong organizational and follow-up skills.
• 1-2 years + administrative, dispatch, scheduling experience, or relevant experience.
• Ability to communicate effectively via telephone, email, and text.
• Excellent interpersonal communication skills, and the ability to maintain a cooperative manner and positive attitude while working under pressure.
• Ability to work independently as well as part of a team, and to also get along with a variety of different personality types and help to maintain an efficient and conflict-free work environment.
• A personality that is energetic, pro-active, approachable and friendly, and professional.
• A "team player" attitude.
• Background demonstrating extraordinary work ethic, dependability, and reliability.
• History of building trust and maintaining confidentiality.
• A willingness to learn.
• High school diploma or equivalent.
• Proficient use of Outlook, Word, Excel and TEAMS.

Job Type

• Full-time, on-site, Monday - Friday
• 40 hours a week

Why Join Us?

• Competitive Compensation: Hourly pay range of $20-25/hr.
• Benefits Package: Health, dental, vision, 401(k) with match, PTO, holidays.
• Career Growth: Opportunities for professional development and advancement.
• Culture: Be part of a supportive and inclusive team in a company that values integrity, innovation, and employee wellbeing.
• Denver Lifestyle: Work in one of the fastest-growing cities in the country with access to the Rocky Mountains, vibrant culture, and year-round activities.

Arapahoe Fire is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.