Administrative Assistant (Customer Support Specialist)

Wolters Kluwer Health, LLC.; Victoria (MN); On-site; USD 34,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k)

Paid Parental Leave

Vacation and Sick Time

Tuition Assistance

Job summary

Wolters Kluwer is seeking a Customer Support Specialist to coordinate behind-the-scenes activities for customer programs within the Health Division. You will partner with Account Managers, consultants, schools, and internal teams to schedule, track, and resolve needs, ensuring accurate records and timely execution.

You will provide administrative and program support, respond to inquiries via webinar and conference desks, assist with invoicing and user provisioning, and help coordinate NCLEX

Qualifications

• High school diploma or equivalent required; associate degree or admin certification preferred.
• 1-3 years in administrative support, customer service, or office coordination.
• Proficiency with Microsoft 365 apps (Outlook, Teams, Word, Excel, PowerPoint).Experience with Salesforce, Monday.com, Zoom or similar apps.

Responsibilities

• Coordinate scheduling, virtual meetings, and client/consultant communication.
• Maintain records, trackers, and documentation to support programs.
• Support accounts with provisioning/deprovisioning, invoicing, and admin needs.
• Coordinate NCLEX event scheduling and in-office meetings.
• Use Microsoft 365, Monday.com, Salesforce and other business apps to support processes.

Skills

Organizational skills

Time-management

Written communication

Verbal communication

Attention to detail

Customer service

Multitasking

Education

High school diploma or equivalent

Associate degree or admin certification

Tools

Salesforce

Monday.com

Zoom

Microsoft 365

Job description

About the Role As a Customer Support Specialist you will help coordinate the behind-the-scenes activities that enable successful customer programs across Wolters Kluwer’s Health Division. You will partner with Account Managers, consultants, schools, and internal teams to coordinate schedules, resolve customer needs, maintain accurate records, and keep important operational processes moving forward. This is a highly collaborative role for someone who enjoys bringing organization to complex activities, communicating with a wide range of people, and making sure details are handled accurately and on time. You will have the opportunity to work across multiple programs, build expertise in business systems, and contribute to a positive customer experience.

Provide administrative and operational support for consultation services, including scheduling, virtual meeting coordination, client and consultant communication, documentation, evaluation tracking, proposal and contract support, and coordination of consultant gifts and Wolters Kluwer promotional materials. Respond to customer inquiries received through webinar and conference Customer Service Desks and provide timely, helpful assistance. Support Account Managers with user provisioning and deprovisioning, student account troubleshooting, invoicing, and other administrative and program-related needs. Coordinate NCLEX virtual event scheduling by distributing scheduling links, monitoring booking status, and following up with schools that have not yet scheduled. Coordinate scheduling and logistics for occasional in-office meetings and events. Maintain accurate records, trackers, and documentation to support customer and program activities. Use Microsoft 365, Monday.com, Salesforce, and other business applications to support operational processes. Provide additional administrative and program support as needed.

Education High school diploma or equivalent required. Associate degree or relevant administrative certification preferred. Experience 1-3 years of experience in administrative support, customer service, office coordination, or a related field preferred. Proficiency with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and PowerPoint. Experience with Salesforce, Monday.com, Zoom, or similar business applications preferred. Demonstrated ability to learn and work effectively with new technology platforms and business processes.

Strong organizational and time-management skills. Excellent written and verbal communication skills. High attention to detail and commitment to accuracy. Strong customer service and interpersonal skills. Ability to manage multiple priorities, meet deadlines, and follow through on commitments. Ability to work independently while contributing effectively to a collaborative team. Proactive approach to problem-solving and communication. Flexibility and willingness to support evolving business needs.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Compensation

Compensation: $34,300.00 - $57,400.00 USD Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.

Full details of our benefits are available upon request. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being.

That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Company & Culture

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.

Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Equal Opportunity

We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.