Administrative Assistant - Customer Service

Telemetry Today LLC; Redlands, Northern (CA, KY); Hybrid; USD 29,000 - 50,000; Full time

Job summary

Esri in Redlands, CA is seeking an administrative professional to support Customer Service operations with strong organizational skills, attention to detail, and sound judgment. You will coordinate meetings, onboarding/offboarding, and cross-functional workstreams while ensuring policies and workflows run smoothly.

The role requires 2+ years of administrative experience, proficiency with Microsoft Office, and the ability to learn new systems.

Qualifications

• 2+ years of administrative experience, including process improvement and workflow support.
• Ability to manage multiple priorities, analyze information, and apply policies accurately.
• Strong initiative, attention to detail, and ability to work independently and collaboratively.
• Excellent written and verbal communication skills, with the ability to convey information clearly and professionally in reports, correspondence, and other business communications.
• Proficiency with Microsoft Office applications and the ability to learn and effectively use a variety of online systems and tools.
• High school diploma.
• Knowledge of SAP and Salesforce

Responsibilities

• Oversee administrative and office operations.
• Coordinate onboarding and offboarding for new and existing employees, and schedule interviews/logistics with HR.
• Facilitate cross-functional coordination with various divisions to handle requests efficiently.
• Address administrative challenges by leveraging workflows and policy-compliant solutions.
• Post and communicate departmental policies to employees and ensure clarity.
• Contribute to additional initiatives and projects as business needs evolve.

Skills

Administrative experience

SAP

Salesforce

Microsoft Office

Education

High school diploma

Bachelor's degree in business (preferred)

Job description

Our administrative team plays an essential role in helping Customer Service operate efficiently. In this role, you will use strong organizational skills, sound judgment, and attention to detail to support daily operations, coordinate administrative processes, and help teams stay informed, prepared, and responsive.

Responsibilities

• Oversee administrative and office operations. Manage daily administrative requests such as meetings, department events, purchase requests, and provide meeting coordination and IT support to help Customer Service teams stay organized and on schedule.
• Coordinate employee support activities. Facilitate onboarding and offboarding for new and existing employees, coordinate employee-related administrative processes, and partner with HR to manage onsite interview scheduling and logistics.
• Facilitate cross-functional coordination. Partner with various divisions to ensure team requests and workflow processes are handled efficiently and accurately.
• Resolve administrative issues. Address administrative challenges by leveraging workflows and identifying creative solutions aligned with company and department policies and procedures.
• Support policy communications. Post new and updated departmental policies and partner with leadership to communicate changes clearly and consistently to employees.
• Support special projects. Contribute to additional initiatives and projects as business needs evolve.

Requirements

• 2+ years of administrative experience, including process improvement and workflow support
• Ability to manage multiple priorities, analyze information, and apply policies accurately
• Strong initiative, attention to detail, and ability to work independently and collaboratively
• Excellent written and verbal communication skills, with the ability to convey information clearly and professionally in reports, correspondence, and other business communications
• Proficiency with Microsoft Office applications and the ability to learn and effectively use a variety of online systems and tools
• High school diploma

Recommended Qualifications

• Knowledge of SAP and Salesforce

Bachelor's degree in business or related field preferred

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Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one c omponent of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$21 — $36 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here .

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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