Service Delivery Technician

Esri; Redlands (CA); On-site; USD 27,000 - 45,000; Full time

Benefits offered by this job

Health benefits

401(k) with profit sharing

Paid holidays & vacation

Job summary

Esri in Redlands, CA is seeking an experienced service desk/desktop support professional to resolve requests in person or remotely. You will monitor queues, troubleshoot hardware and software, and assist with deployments and documentation in a dynamic environment.

The role emphasizes customer service excellence, teamwork, and the ability to work independently in a fast-paced setting. Physical ability to lift up to 50 pounds is required.

Qualifications

• Minimum 1+ years of relevant experience in helpdesk or end-user support.
• Excellent communication and customer service skills are required.
• Ability to troubleshoot and recommend solutions.
• Ability to work effectively in a fast-paced team environment or independently.
• Desktop/Laptop hardware and software support experience.

Responsibilities

• Resolve requests and issues in person and remotely via phone, IM, or email.
• Monitor service queue based on SLA.
• Remain current on hardware problems and resolutions.
• Assist with testing and evaluating software for future deployments.
• Troubleshoot and repair desktop tech, printers, and handheld devices.
• Assist with moves, adds, changes; update service desk documentation.
• Coordinate with colleagues on configuration and delivery of equipment and software.

Skills

helpdesk experience

customer service

communication skills

troubleshooting

team player

desktop support

hardware knowledge

lifting up to 50 lbs

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Exchange

VPN

Active Directory

Office products

Job description

Put your expertise in service delivery operations and superior customer service skills to use at our Redlands headquarters! This is a great opportunity to further develop your knowledge of desktop/service desk support technologies and provide innovative customer-based solutions in a dynamic environment.

Responsibilities

• Resolve request/issues in person and remotely via phone support, IM, or email
• Monitor and maintain service queue based on established service level agreements
• Remain current on technical problems and resolutions within the hardware industry as they relate to our environment
• Assist with testing and evaluating various software applications in support of future deployments
• Troubleshoot and repair desktop technologies, printers, and handheld devices
• Assist with departmental moves, adds, and changes
• Assist with maintaining up-to‑date documentation within service desk knowledge base
• Coordinate with colleagues the appropriate configuration, set up, and delivery of computer‑related equipment and software

Requirements

• 1+ years of relevant experience
• Experience with helpdesk and/or end user support
• Excellent communication and customer service skills
• Ability to troubleshoot and recommend solutions
• Ability to work effectively in a fast‑paced team environment as well as independently
• Desktop/Laptop hardware and software support
• Ability to lift up to 50 pounds
• Team player
• High school diploma or equivalent

Recommended Qualifications

• Bachelor’s degree preferred
• Experience with Exchange, VPN, Active Directory, and Office Products
• A+ or similar certification

Total Rewards

Esri’s competitive total rewards strategy includes industry‑leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit‑sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one c omponent of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$19.95 - $32.55 USD

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here .

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e‑mail address.

Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.