Training Representative

Esri; Redlands (CA); On-site; USD 58,741,000 - 99,859,000; Full time

Benefits offered by this job

Health benefits

401(k)

Profit sharing

Paid holidays

Vacation time

Growth opportunities

Job summary

Esri is seeking a Training Coordinator to support software user communities by coordinating logistics for training classes and related programs, including User Conference and distributor trainings.

You will collaborate with customers and internal teams to design schedules, staff, equipment, and locations, acting as the primary contact for coordination and driving revenue through enrollment of wait-listed participants.

Qualifications

• 2+ years in a fast-paced, deadline-driven environment.
• Excellent written and verbal communication skills.
• Strong interpersonal and collaboration abilities.
• Ability to manage deadlines and multiple tasks simultaneously.
• Detail-oriented with flexibility for last-minute changes.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Typing speed of at least 45 words per minute.
• US work authorization; no visa sponsorship.

Responsibilities

• Coordinate and manage logistics for training classes with customers and Esri teams.
• Identify customer needs and recommend solutions.
• Build relationships to support training sales goals and experience.
• Develop and communicate event details aligned with customer needs (schedules, staffing, equipment, setup, location).
• Serve as main point of contact for training coordination with customers and internal teams.
• Increase revenue by enrolling wait-listed or cancelled students.
• Generate predefined or ad-hoc SAP reports and perform related tasks.

Skills

Customer service

Verbal communication

Interpersonal skills

Collaboration

Problem solving

MS Office

Typing speed

Time management

Education

Bachelor's degree

Tools

Salesforce

Job description

Overview

In this position, you will use your strong customer service skills and desire to help others to support our software user community. You will coordinate and manage logistics for training classes as well as support a variety of other trainings and programs, including Esri’s User Conference, internal and distributor trainings, and training certifications.

Responsibilities

• Coordinate and manage all logistics for training classes by collaborating with customers and teams across Esri
• Identify and analyze customer needs and recommend appropriate solutions
• Build and maintain relationships with customers to support training sales goals and customer experience
• Develop, manage, and communicate event details in alignment with customer needs, including requested schedules, staffing, equipment, classroom setup, and location details
• Act as the main point of contact for customers and internal teams for training class coordination needs
• Increase revenue by enrolling wait-listed and cancelled-upon students in classes
• Generate predefined or ad-hoc SAP reports and additional tasks as needed

Requirements

• 2+ years of experience working in a fast-paced and deadline-oriented business environment
• Excellent written and verbal communications skills
• Strong interpersonal skills for communication with internal and external customers
• Strong collaboration, leadership, and problem-solving skills; ability to work with deadlines and multiple tasks simultaneously
• High attention to detail, flexible with last-minute changes and requests, and ability to work independently
• Customer-focused and customer service oriented
• Proficient with Microsoft Office suite, including Outlook, Word, and Excel
• Minimum typing speed of 45 words per minute
• Ability to work one of the following schedules:
  • Eastern Standard Time zone schedule (8am-5pm ET), working with a team on the East Coast
  • Pacific Standard Time zone schedule (8am-5pm PT), working with our Redlands team
• Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
• Bachelor’s degree in Business Administration, Marketing, Communications or related field

Recommended Qualifications

• 4+ years of experience in a professional office environment
• 3+ years of customer service experience
• Knowledge of Salesforce

#LI-KH4

#LI-Onsite

Total Rewards

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

A reasonable estimate of the base salary range is

$20.50—$34.85 USD

The Company

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [e-mail] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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