Administrative Assistant - Clinical Support

ARC Health; Orlando, Northern (FL, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) employer match

Health, dental, and vision insurance

HSA and FSA options

Life insurance and AD&D

Employee Assistance Program (EAP)

Paid time off and holidays

Job summary

Advanced Psychiatric Group, based in Orlando, is seeking an Administrative Assistant in Clinical Support to help streamline patient flow, manage records, and assist billing and scheduling tasks. The role emphasizes accuracy, confidentiality, and strong patient communication in a busy clinical setting.

The position is in-person at Orlando, with standard hours and full-time, non-exempt status. APG Health offers a range of benefits including insurance, 401(k), and paid time off.

Qualifications

• High school diploma or equivalent required.
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• Associate or bachelor’s degree in healthcare administration or related field preferred.
• 2 years of administrative assistant experience required.

Responsibilities

• Manage back office operations, including answering phones, scheduling appointments, and screening and scheduling all new patient calls.
• Maintain and organize patient records, ensuring confidentiality and compliance with healthcare regulations.
• Prepare patient accounts by ensuring insurance on file is accurate, the patient is eligible for coverage, and verification of benefits.
• Assist in managing medical billing, insurance claims, and other financial documentation.
• Handle general clerical tasks, such as data entry, scanning, and filing.
• Support clinical staff by ensuring the availability of necessary supplies.
• Assist in taking patient medical histories for new patient appointments.

Skills

Phone etiquette

Patient communication

Schedule coordination

Office administration

Education

High school diploma

Advanced healthcare degree preferred

Tools

Electronic Health Records (EHR)

Practice management software

Insurance verification tools

Job description

Description

Administrative Assistant - Clinical Support

Location: This is an in person position based out of Orlando, FL

Professional Area: Non Clinical, Admin Dept

Schedule: Monday-Thursday 8:30am-5:15pm, Friday 8:30am-4:00pm

Compensation: $18-20/hr, paid bi-weekly

Classification: Full-Time, Non-Exempt

Job Summary

As an Administrative Assistant in Clinical Support, you play a vital role in facilitating the efficient operation of a healthcare environment. Your responsibilities include managing administrative tasks, supporting clinical staff, and ensuring the smooth flow of patient care. Your efforts directly contribute to the quality of healthcare services provided in the organization.

Responsibilities:

• Manage back office operations, including answering phones, scheduling appointments, and screening and scheduling all new patient calls.
• Maintain and organize patient records, ensuring confidentiality and compliance with healthcare regulations.
• Prepare patient accounts by ensuring insurance on file is accurate, the patient is eligible for coverage, and verification of benefits.
• Assist in managing medical billing, insurance claims, and other financial documentation.
• Handle general clerical tasks, such as data entry, scanning, and filing.
• Support clinical staff by ensuring the availability of necessary supplies.
• Assist in taking patient medical histories for new patient appointments.
• Communicate effectively with patients to obtain information and provide instructions.
• Facilitate patient flow and appointment scheduling for all services provided in the office.
• Serve as a liaison between patients, clinical staff, and other healthcare providers.
• Coordinate referrals to specialists, diagnostic tests, and follow-up appointments.
• Assist in maintaining communication and documentation for patient care plans.
• Assistant clinical staff in the submission of medication prior authorizations
• Enter and maintain patient data in electronic health records (EHR) or other healthcare information systems.
• Generate reports, correspondence, and other documentation as required.
• Assist in quality assurance processes, including data accuracy and compliance checks.
• Provide exceptional customer service by addressing patient inquiries and concerns in a friendly and professional manner.
• Create a welcoming and patient-centered environment within the clinical area.
• Offer support and information to patients and their families.
• Direct experience supporting clinicians with day-to-day tasks
• Knowledge of insurance verification processes
• Experience using practice management software
• Comfort speaking with patients over the phone
• Experience completing intakes and scheduling new patients
• Other duties as assigned

Compensation & Benefits

• Compensation: $18.00 - $20.00 per hour; paid bi-weekly
• 401(k) retirement plan with employer match
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

Requirements

Education:

• High school diploma or equivalent required.
• Associate or bachelor’s degree in healthcare administration or related field preferred.

Experience:

• 2 years of administrative assistant experience required.
• Experience in a healthcare environment is preferred.

Physical Requirements:

• Ability to stand, sit, and move for extended periods during the workday.
• Manual dexterity for handling paperwork, medical equipment, and electronic devices.
• Visual acuity and hearing ability to communicate with patients and colleagues.
• Lifting and carrying of moderate weight items such as office supplies and equipment.
• Exposure to standard office and clinical conditions, including contact with patients

About APG

APG Health specializes in providing effective and efficient behavioral health care, psychiatric care and family counseling. Today, APG Health is the largest outpatient behavioral healthcare clinic in the Central Florida Area with providers providing care and support for more than twenty thousand clients.

APG Health provides behavioral healthcare services to Orlando residents that include psychiatric care for adults and children, mental health counseling, on-site ADHD testing, and clinical trials and studies for eligible candidates. We are staffed by over twenty providers, and numerous support staff that include Psychiatrists, Adult Registered Nurse Practitioners, Licensed Clinical Social Workers, and Mental Health Counselors with a range of specialties in the field of psychiatry.

Advanced Psychiatric Group is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.

Advanced Psychiatric Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Advanced Psychiatric Group is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to [e-mail].