Administrative Assistant - Clinical-Rheumatology

10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 26,174 - 39,261; Full time

Benefits offered by this job

Medical, dental and vision insurance

Employer contribution toward Health Savings Account

Paid Time Off (PTO)

403(b) with a 5% employer match

Tuition assistance

Job summary

10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago is seeking an administrative professional to coordinate patient appointments and support clinical staff. This role requires strong communication skills, proficiency in Microsoft Office, and preferably bilingual in Spanish.

The ideal candidate will ensure smooth scheduling and assist families navigating the healthcare system, prioritizing customer service excellence. Benefits include health insurance, PTO, and a 403(b) retirement plan.

Qualifications

• Two years of general office or administrative experience preferred.
• Ability to operate standard office equipment and resolve standard problems.
• Attention to detail, accuracy, and discretion.

Responsibilities

• Schedule appointments and procedures for clinical staff.
• Procure or disseminate medical records and prior authorizations.
• Coordinate complex patient visits involving multiple departments.

Skills

Bilingual – Spanish preferred

Proficiency in Microsoft Office Suite applications

Excellent communication skills

Strong problem-solving skills

Customer service orientation

Education

High school diploma or equivalent

Job description

Overview

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family‑friendly design. As the largest pediatric provider in the region with a 140‑year legacy of excellence, kids and their families are at the center of all we do.

Responsibilities

• Schedules appointments and procedures for clinical staff, including outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
• Procures or disseminates medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
• Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
• Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
• Functions as liaison between patients, families and the clinical team, assisting families in navigating the Lurie system and meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
• Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
• Other functions as assigned.

Qualifications

• High school diploma or equivalent required.
• A minimum of two years general office or administrative experience preferred; hospital or physician office experience preferred.
• Bilingual – Spanish preferred.
• Proficiency in Microsoft Office Suite applications.
• Ability to operate standard office equipment and resolve standard problems.
• Excellent communication skills, written and verbal.
• Ability to prioritize projects and strong problem‑solving skills.
• Demonstrated attention to detail, accuracy, and discretion.
• Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.

Pay Range

Hourly: $19.00–$28.50

Benefits

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

EEO Statement

Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.