Administrative Assistant - Clinical-Rheumatology

Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 26,174 - 39,261; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid Time Off (PTO)

403(b) with a 5% employer match

Tuition assistance

Job summary

Ann & Robert H. Lurie Children's Hospital of Chicago is seeking an Administrative Assistant to perform a wide range of administrative support responsibilities. This position plays an essential role in facilitating efficient operations within the Unit/Department and involves engaging with patients and families.

The ideal candidate will have at least two years of general office experience, ideally within a healthcare setting. Proficiency in Microsoft Office Suite and excellent communication skills are essential. Benefits include competitive pay, medical insurance, and a retirement plan.

Qualifications

• A minimum of two years general office or administrative experience preferred; hospital or physician office experience preferred.
• Ability to operate standard office equipment and resolve standard problems.
• Ability to prioritize projects effectively.

Responsibilities

• Schedules appointments and procedures for clinical staff.
• Functions as liaison between patients, families, and the clinical team.
• Coordinates complex patient visits involving multiple departments.

Skills

Bilingual-Spanish

Proficiency in Microsoft Office Suite

Excellent communication skills

Problem-solving skills

Attention to detail

Education

High School Diploma/GED

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

875 N Michigan (John Hancock)

Job Description

The Administrative Assistant performs a wide range of administrative support responsibilities for leaders to help facilitate the efficient operation of the Unit/Department/Division.

Clinical Job Functions

• Schedules appointments and procedures for clinical staff. This may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
• Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
• Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
• Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
• Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
• Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
• Other functions as assigned.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required.
• A minimum of two years general office or administrative experience preferred; hospital or physician office experience preferred.
• Bilingual-Spanish preferred.
• Proficiency in Microsoft Office Suite applications.
• Ability to operate standard office equipment and resolve standard problems.
• Excellent communication skills, written and verbal.
• Ability to prioritize projects and strong problem solving skills.
• Demonstrated attention to detail, accuracy, and discretion.
• Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.

Education

High School Diploma/GED (Required)

Pay Range

$19.00-$28.50 Hourly. At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefits

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match

Various Voluntary Benefits

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place For You With Us

At Lurie Children’s, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints — recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.