Administrative Assistant - Clinical

Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player in pediatric care is seeking a dedicated administrative professional to enhance patient experiences. This role involves scheduling, coordinating patient visits, and liaising between families and clinical teams. Join a team that values diversity and equity, ensuring all patients receive the highest quality care. With a commitment to innovation and excellence, this position offers a chance to make a significant impact in the lives of children and families. Embrace a workplace that celebrates your unique contributions while providing comprehensive benefits and support for your professional growth.

Benefits

Medical, dental and vision insurance

Employer paid group term life and disability

Flexible Spending Accounts

Paid Time Off (PTO)

403(b) with a 5% employer match

Tuition assistance

Employee Assistance Program

Qualifications

• 2+ years of general office or administrative experience preferred.
• Proficiency in Microsoft Office Suite applications required.

Responsibilities

• Schedule appointments and procedures for clinical staff.
• Coordinate complex patient visits involving multiple departments.

Skills

Communication Skills

Problem Solving

Attention to Detail

Customer Service

Microsoft Office Suite

Education

High School Diploma/GED

Tools

Standard Office Equipment

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

875 N Michigan (John Hancock)

Job Description

Clinical Job Functions:

1. Schedules appointments and procedures for clinical staff. This may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
2. Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
3. Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
4. Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
5. Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
6. Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
7. Other functions as assigned.

K.S.A.'s:

1. High school diploma or equivalent required.
2. A minimum of two years general office or administrative experience preferred. Hospital or physician office experience preferred.
3. Proficiency in Microsoft Office Suite applications.
4. Ability to operate standard office equipment and resolve standard problems.
5. Excellent communication skills, written and verbal.
6. Ability to prioritize projects and strong problem-solving skills.
7. Demonstrated attention to detail, accuracy, and discretion.
8. Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.

Administrative Professionals Core Competencies:

1. Accountability
2. Communication
3. Continuous Learning
4. Professionalism
5. Service

Role-based Competencies:

1. Accuracy and Attention to Detail
2. Effective Communication
3. Managing Multiple Priorities
4. Office Administration
5. Problem Solving
6. Process Improvement

Education

High School Diploma/GED (Required)

Pay Range

$19.00-$28.50 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offers a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefit Statement

For full-time and part-time employees who work 20 or more hours per week we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Various voluntary benefits:
• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

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