Administrative Assistant-Bilingual -

Atlanta Flooring Design Centers Inc; Myrtle Beach (SC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance after 60 days

Dental & vision after 60 days

Life insurance after 60 days

401(k) with company match

Paid Time Off

Job summary

Atlanta Flooring Design Centers Inc is seeking an Warranty and Repair Administrative Assistant in Myrtle Beach, SC. The role requires detailed data entry, strong communication with builders and homeowners, and the ability to learn flooring software platforms in a dynamic environment.

Responsibilities include handling warranty and repair coordination, tracking orders, and ensuring timely billing and reporting.

Qualifications

• Strong in mathematical computation.
• Basic understanding of Microsoft applications and file storage.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Read builder specifications and maintain accuracy during data entry.
• Develop strong communication with builders and customers.
• Learn and adapt to flooring software platforms.
• Respond to warranty issues, repairs, and material concerns.
• Resolve post-installation problems and coordinate solutions.
• Monitor and track orders for accuracy, completion, and billing.
• Provide feedback to reduce order processing errors.

Skills

Data entry

Math skills

Communication

Microsoft Office

Tools

Flooring software

Job description

The Warranty and Repair Administrative Assistant is responsible for maintaining positive working relationships with all assigned Builder or homeowner accounts to meet any warranty, contractual, or approved customer retention needs. He/She will remain in constant communication with our external customers in the field, as well as our internal customers in the office and in the field. A keen attention to detail is required and the candidate must be one who is comfortable providing frequent follow-up between all points of contact. A strong passion for meeting deadlines is required as he/she must ensure that all work is entered accurately and on time per the assigned builders' requested installation dates. Knowledge of the flooring industry is not required but is highly preferred.

This will entail being trained on and understanding several flooring exclusive software applications and basic computer software understanding. He/She will be using software for billing, paperwork processes, scheduling repairs, and working in a consistently changing environment.

RESPONSIBILITIES:

• The ability to read builder specifications and to multi-task and maintain accuracy during data entry is critical.
• Specific skills required include data management, mathematical computation, and analysis and communication skills
• Able to to learn and adapt to various flooring specific software platforms
• Respond to customer concerns regarding warranty issues, repairs, and material
• Resolve problems that arise during or after installation
• Monitor and track all orders to ensure accuracy, completion, job costing and billing
• Provide feedback to resolve discrepancies and eliminate order processing errors

QUALIFICATIONS:

• Strong in mathematical computation
• Basic understanding of Microsoft applications and file storage
• Able to multi-task in a fast-pace environment

BENEFITS:

• Eligible to participate in group health, dental & vision insurance plans after 60 days full-time employment
• Supplemental life, accident, cancer and short-term disability insurance available after 60 days full-time employment
• 401(K) with company match from first day of employment
• Paid Time Off (PTO) from first day of employment

Myrtle Beach, South Carolina, United States