Administrative Assistant – Associate | Psych Consult Liaison

UPMC; Pittsburgh (Allegheny County); On-site; USD 38,000 - 46,000; Full time

Job summary

UPMC, based in Pittsburgh, seeks an Administrative Assistant – Associate to provide general administrative support to the psychiatry consultation-liaison team across our hospitals.

Under direct supervision, you will handle calls, scheduling, onboarding/offboarding materials, billing support, dashboards, and tech troubleshooting, while reporting to the Administrative Supervisor and ensuring smooth clinical operations.

Qualifications

• High School diploma or equivalent.
• Up to one year administrative experience preferred.
• Working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Ability to use MS Suite products.
• Knowledge of business processes and procedures.
• Ability to use basic reasoning skills.

Responsibilities

• Handle incoming calls for psychiatry consultation-liaison team across 13 UPMC hospitals.
• Interface with answering service and troubleshoot communication issues.
• Send out call schedules and update them in MedTrak.
• Create and distribute weekly staffing schedules.
• Maintain calendars for lectures, clinic director, and attendings.
• Send lecture notifications to faculty and staff for each rotation.
• Update onboarding/offboarding info cards for staff, residents, medical students, and faculty.
• Assist with attending billing and prepare timely reports.
• Provide administrative back-up for the Administrative Supervisor.
• Track metrics and maintain dashboards.
• Troubleshoot tech, staffing, and office suite issues.
• Report directly to the Administrative Supervisor; additional responsibilities may be assigned.

Skills

Communication

Scheduling

Administrative support

Problem solving

MS Office proficiency

Education

High School diploma or equivalent

Tools

MS Office Suite

Job description

Under direct supervision the Administrative Assistant – Associate, provides general administrative support to a department or group of professionals.

Our service provides direct psychiatric consultation to general medical and surgical providers at various UPMC facilities, as well as engaging in academic, educational, and clinical collaborative activities.

Responsibilities:

Communication & Coordination

• Handle incoming calls for psychiatry consultation-liaison (C&L) team across 13 UPMC hospitals, as well as faculty and staff.
• Interface with answering service and troubleshoot communication issues.
• Send out call schedules and update them in MedTrak.

Scheduling & Staffing

• Create and distribute weekly staffing schedules.
• Maintain calendars for C&L lectures, clinic director, and various attendings.
• Send lecture notifications and requests to faculty and staff for each rotation.

Administrative Support

• Update and distribute onboarding/offboarding info cards for staff, residents, medical students, and faculty.
• Assist with attending billing and prepare timely reports as requested.
• Provide administrative back-up for the Administrative Supervisor.
• Track metrics and maintain dashboards.

Technical & Operational Support

• Troubleshoot tech, staffing, and office suite issues.
• Perform other duties as assigned and adhere to system-wide competencies/behaviors.
• Report directly to the Administrative Supervisor; additional responsibilities may be assigned.
• High School diploma or equivalent.
• Up to one year administrative experience preferred.
• Working knowledge of word processing, electronic mail/calendar, spreadsheet, presentation, and database software
• Ability to use applicable MS Suite products
• Knowledge of business processes and procedures
• Ability to use basic reasoning skills

Licensure, Certifications, and Clearances:

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran