Administrative Assistant - Associate | Psych Consult Liaison

UPMC; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

UPMC is seeking an Administrative Assistant - Associate to provide general administrative support within a psychiatry consultation‑liaison team across multiple UPMC facilities. The role supports scheduling, onboarding, billing help, and dashboard tracking for metrics.

The position requires handling call schedules, coordinating with faculty and staff, and providing backup support to the Administrative Supervisor while adhering to system-wide competencies and evolving responsibilities.

Responsibilities

• Handle incoming calls for psychiatry consultation-liaison (C&L) team across 13+ UPMC hospitals, as well as faculty and staff.
• Interface with answering service and troubleshoot communication issues.
• Send out call schedules and update them in MedTrak.
• Create and distribute weekly staffing schedules.
• Maintain calendars for C&L lectures, clinic director, and various attendings.
• Send lecture notifications and requests to faculty and staff for each rotation.
• Update and distribute onboarding/offboarding info cards for staff, residents, medical students, and faculty.
• Assist with attending billing and prepare timely reports as requested.
• Provide administrative back-up for the Administrative Supervisor.
• Track metrics and maintain dashboards.
• Troubleshoot tech, staffing, and office suite issues.
• Perform other duties as assigned and adhere to system-wide competencies/behaviors.
• Report directly to the Administrative Supervisor; additional responsibilities may be assigned.

Job description

Under direct supervision the Administrative Assistant - Associate, provides general administrative support to a department or group of professionals.

Our service provides direct psychiatric consultation to general medical and surgical providers at various UPMC facilities, as well as engaging in academic, educational, and clinical collaborative activities.

Responsibilities:

Communication & Coordination

• Handle incoming calls for psychiatry consultation-liaison (C&L) team across 13+ UPMC hospitals, as well as faculty and staff.
• Interface with answering service and troubleshoot communication issues.
• Send out call schedules and update them in MedTrak.

Scheduling & Staffing

• Create and distribute weekly staffing schedules.
• Maintain calendars for C&L lectures, clinic director, and various attendings.
• Send lecture notifications and requests to faculty and staff for each rotation.

Administrative Support

• Update and distribute onboarding/offboarding info cards for staff, residents, medical students, and faculty.
• Assist with attending billing and prepare timely reports as requested.
• Provide administrative back-up for the Administrative Supervisor.
• Track metrics and maintain dashboards.

Technical & Operational Support

• Troubleshoot tech, staffing, and office suite issues.
• Perform other duties as assigned and adhere to system-wide competencies/behaviors.
• Report directly to the Administrative Supervisor; additional responsibilities may be assigned.