Operations Assistant - Adult Mobile Crisis Intervention - Boston CBHC AMCI

Bay Cove Cape Cod; Boston (MA); On-site; USD 33,000 - 36,000; Full time

Job summary

Bay Cove Human Services seeks an Operations Assistant to support the MCI Directors and coordinate non-clinical operations of the Boston Mobile Crisis Intervention Team at the UCC. You will respond to families, funders, and providers and contribute to recovery‑oriented service delivery.

This non-exempt role runs Monday–Friday, 8am–4pm, with duties spanning data management, file maintenance, and cross‑team communication. Strong organizational skills and clear communication are essential.

Qualifications

• Bachelor’s Degree preferred, in psychology, social work, or related area
• High School diploma or GED required
• Experience with mental health/substance use programs preferred
• Knowledge of accounting procedures, medical records management, and personnel policies preferred
• Professional written and oral communications skills
• Strong organizational, attention to detail, and time management
• Proficiency with Windows, Word, and Google Apps
• Ability to lift up to 40 pounds and assist mobility-impaired individuals
• Bilingual candidates encouraged; pay differential for language fluency

Responsibilities

• Provide administrative support to UCC program including answering phones, filing, supplies ordering, taxi vouchers, bills, and check requests
• Collect and organize data for program evaluation and improvement
• Prepare graphs/infographics to display program information for funders
• Maintain files and records per agency standards
• Greet and manage clients in waiting area; monitor for changes in mental status; provide refreshments as needed
• Maintain waiting and evaluation spaces cleanliness
• Coordinate triage information between BMC Call Center and program
• Provide accurate, timely answers to questions for persons, families, and agencies
• Use recovery-oriented language in all interactions
• Perform other duties as assigned by supervisor

Skills

Professional written and oral comms

Strong organizational skills

Time management

Bilingual capabilities

Proficiency with Windows/Word/Google A

Education

Bachelor’s Degree (preferred)

High School diploma or GED

Tools

Windows

Microsoft Word

Google Apps

Job description

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southwestern Massachusetts.

Job Summary:

The MCI Operations Assistant provides a range of operational and administrative support to the MCI Directors and is responsible for organizing, coordinating, and monitoring all non-clinical operations of Boston Mobile Crisis Intervention Team at the UCC (Urgent Care Center). The Operations Assistant will often be the first responder to Persons, families, funders and outside providers. The Operations Assistant contributes to the Bay Cove mission by performing their duties in a manner consistent with recovery principles.

This is a non-exempt position. The schedule for this position is Monday-Friday 8am-4pm.

Essential Functions of Position:

• Provide a range of administrative support to the UCC program including answering the phone, setting up files, ordering supplies and equipment, securing taxi vouchers, compiling bills, preparing check requests etc
• Collects and organizes data needed for program evaluation and improvement
• Prepare graphs, infographics and other data visualization tools to display program information for funders
• Helps to monitor maintaining files and records in accordance with agency and program standards
• Manage clients in the waiting area by greeting them, monitoring for acute changes in mental status, and obtaining snacks, drinks, and physical resources as needed
• Maintain the cleanliness of the waiting area and evaluation spaces
• Triage and coordinate communication between the BMC Call Center and the program by answering phones and obtaining triage information for walk-ins
• Ensure answers to questions for persons, families, community sources, and agencies are delivered in an accurate and timely manner
• Utilize recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals
• Perform other duties as assigned by supervisor

Requirements for the Position:

• Bachelor’s Degree is preferred, preferably in Psychology, Social Work, or a related area
• A High School diploma or GED is required
• Experience working in programs providing services to individuals who have mental health and/or substance use challenges is strongly preferred
• Knowledge of accounting procedures, medical records management, and personnel policies and procedures is preferred.
• Professional written and oral communications skills.
• High degree of personal organization, attention to detail, and time management skills.
• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed.
• Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/ partners

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate: $24.52/hr