ADMINISTRATIVE ASSISTANT 2 - MINIMUM QUALIFICATIONS WAIVED

State of Nevada; Boulder City (NV); On-site; USD 40,000 - 52,000; Full time

Job summary

Nevada Department of Veterans Services, Southern Nevada Veterans Memorial Cemetery is seeking an Administrative Assistant 2 in Boulder City, NV. You will provide administrative support, assist veterans and families, and handle burial scheduling and records with care and discretion.

You will maintain the Burial Operations Support System (BOSS), coordinate with funeral homes and agencies, and respond to inquiries about burial eligibility and procedures.

Qualifications

• High school diploma or equivalent with clerical experience; or one year as Administrative Assistant I in Nevada State service.
• Experience in records, forms, data entry, and customer service to support professionals.
• Ability to determine eligibility for burial benefits and coordinate with agencies.

Responsibilities

• Provide administrative, customer service, and burial scheduling support for veterans and families.
• Assist with eligibility determinations by reviewing documentation and coordinating with agencies.
• Manage burial schedules and maintain burial records in BOSS; process headstone orders.
• Serve as primary reception and phone contact; respond to inquiries about eligibility and procedures.
• Process fees and donations; prepare deposits and reports; maintain files and office supplies.
• Support chapel services and ensure compliance with laws, privacy, and safety standards.

Skills

Customer service

Communication

Data entry

Empathy toward grieving families

Education

High school diploma or equivalent

Administrative Assistant I experience (Nevada State service)

Tools

Burial Operations Support System (BOSS)

Job description

The Nevada Department of Veterans Services, Southern Nevada Veterans Memorial Cemetery is recruiting for an Administrative Assistant 2. This position is located in Boulder City, Nevada. Under the supervision of the Cemetery Superintendent, the position is part of an administrative team that oversees and handles the administrative functions of the office. The duties of the position include, but are not limited to: Providing administrative, customer service, and burial scheduling support for veterans, their dependents, and families. The incumbent will assist with determining eligibility for burial benefits by obtaining and reviewing military and supporting documentation, coordinating with federal agencies, funeral homes, and family members. Responsibilities include managing burial and interment schedules; maintaining burial records and case information within the Burial Operations Support System (BOSS), processing headstone and marker orders, and supporting pre‑registration and interment services. The incumbent will serve as the primary reception and phone contact, responding to inquiries regarding eligibility, burial procedures, and cemetery operations. Additional duties include processing fees and donations, preparing deposits and reports, maintaining files, handling correspondence, ordering office supplies, and providing operational support for chapel services. The position ensures compliance with applicable laws, regulations, privacy requirements, safety standards, and established cemetery procedures. The incumbent must have excellent communications skills and the ability to communicate empathetically with grieving veterans and their families. The work schedule is M-F 7am - 3:30pm.

Administrative Assistants perform a broad variety of clerical, secretarial and administrative support duties in an assigned agency, program or other work unit within State government and the Nevada System of Higher Education (NSHE). Typical duties include maintaining records and files; composing and editing correspondence; data entry; office management; budget monitoring and accounts maintenance; typing and word processing; answering telephones and relaying information; reception; duplicating and distributing materials; preparing for meetings and taking minutes; ordering and stocking supplies and equipment; receiving, sorting and delivering mail; reviewing and processing applications, forms and other documents; operating office equipment such as copiers, personal computers, computer terminals, calculators, facsimile machines, printers, and other equipment; and performing related duties as assigned.

MINIMUM QUALIFICATIONS WAIVED

PER EXECUTIVE ORDER 2026-002, ALL MINIMUM QUALIFICATIONS HAVE BEEN WAIVED FOR THIS POSITION UNTIL DEC 30, 2026. Please refer to the link for more information: https://www.gov.nv.gov/executive-actions/executive-orders/2026-executive-orders/EO-2026-002/

Graduation from high school or equivalent education and two years of clerical and administrative support experience which included experience in one or more of the following areas: maintaining records and files; preparing a variety of materials using a personal computer or word processor; assisting customers in completing forms and applications; and/or performing secretarial duties in support of professional staff; OR one year of experience as an Administrative Assistant I in Nevada State service; OR an equivalent combination of education and experience. Receive and process applications and requests for program services; review information provided and make initial eligibility determinations based on established criteria and requirements; contact applicants and various entities for additional information; receive appeals from ineligible applicants and refer to appropriate staff for response or disposition.

Supervise a unit of file clerks, data entry operators, unit clerks or switchboard operators who provide routine administrative support to the organization by maintaining records and files, entering data in computer equipment, and answering telephones and greeting visitors; organize and coordinate unit activities; train, supervise and evaluate the performance of assigned personnel; ensure work products meet established standards of quantity and quality.

Maintain financial records and track balances for general ledger groups and/or categories including operating, equipment, travel, and staff development; prepare accounts payable and receivable documents and assign accounting codes in compliance with established rules, regulations and procedures which may include contractual and grant limitations; reconcile internal records and reports to those of the Controller’s Office.

Receive, review, code and process a variety of clerical accounting documents including invoices, claims, billing forms and other materials used in the agency and/or program area to which assigned; ensure conformance to established formats, time frames and regulations.

Serve as the pay clerk for an agency; review timesheets for completeness, authorized signatures, correct calculation of hours, adequate leave balances, and attachment of required documentation; contact employees, supervisors and staff in the pay center regarding discrepancies and make necessary corrections; batch and enter data in a computerized payroll system; prepare time adjustment sheets as needed.

Assist management in budget preparation by reviewing and extracting historical accounting data and report findings; oversee and record specific budgetary expenses by line item and provide status reports.

Format, edit and produce a variety of complex materials such as brochures, newsletters, flyers, presentations, charts, graphs, instructional materials, medical/clinical transcription, non‑standard reports and other items using computer equipment and software; maintain complex databases and spreadsheets; convert documents for Internet usage and maintain Web hyperlinks as assigned.

Establish and maintain complex recordkeeping systems including indexed and cross‑referenced materials for the work unit considering confidentiality and accessibility of information and storage space available; release information upon receipt of properly executed consent agreements or court orders according to legal or regulatory requirements, and/or agency policies and procedures; develop purging and archiving procedures according to established records retention schedules.

Prepare and maintain property inventory records for a major work unit; assign identification tags; title agency vehicles as required by law; perform periodic physical inventory to reconcile agency records with those of State Purchasing; arrange for disposition of excess property according to policy.

Positions at this level provide administrative and/or program support in an assigned program, section, or division of an agency. Incumbents may serve in a generalist capacity and perform a variety of support duties or they may perform program‑specific duties. Assignments are varied, involving different and/or unrelated processes and methods that require evaluation of several alternative courses of action. The focus is on specific desired end products, and the incumbent has the latitude to select the most appropriate methods and tools to get the job done within established administrative guidelines, regulations, or instructions. Errors are not always subject to direct verification or checking, may result in lost efficiency due to repetition of work, and affect the accuracy, reliability, or acceptability of work products. Incumbents obtain and verify information from a variety of sources and provide information that requires explanation of a variety of regulations, requirements, and procedures. Positions at this level may or may not supervise lower level staff.

This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.

Working knowledge of:

• administrative support functions.

General knowledge of:

• financial and statistical recordkeeping methods.

Ability to:

• provide administrative support to agency/program staff and managers; apply complex agency and/or program regulations, requirements and policies to specific situations; receive, review and process a variety of documents according to established guidelines, policies, regulations and timelines; type, format and produce technical documents and/or medical/clinical transcription using a personal computer and appropriate word processing, spreadsheet and/or database management software; establish, organize and maintain complex filing systems including indexed and cross-referenced materials; organize clerical assignments and establish appropriate timelines; communicate effectively both orally and in writing; arrange and schedule meetings and appointments; prepare agendas and take minutes at meetings; train and supervise subordinate staff as assigned; compile, organize and summarize data for inclusion in reports.