Administrative Assistant

Dominion-Care-1; Tuckahoe (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive Pay

Medical insurance

PTO

401K

Tuition Reimbursement

Professional Development Training

Life Insurance Policy

AAA Discounts

Employee Assistance Program

Disability Insurance

Job summary

Dominion Care seeks an Administrative Assistant for the in-office Outpatient department who provides top-notch service and supports the Office Manager. The role requires 1–2 years of admin experience in medical/behavioral health settings, strong communication, and HIPAA-compliant record handling.

You will greet patients, manage a multi-line phone system, schedule appointments, process insurance verifications, and perform data entry in the EHR while maintaining confidentiality and a welcoming

Qualifications

• 1–2 years of administrative experience in a medical/behavioral health setting is required.
• High school diploma or equivalent required.
• Strong verbal and written communication skills.
• Solid understanding of insurance plans, benefits and eligibility, and prior authorization.
• Proficiency with Microsoft Office Suite and report writing; experience with an EHR is essential.

Responsibilities

• Greet and assist patients, providers, and visitors professionally.
• Manage a multi-line phone system and direct calls appropriately.
• Schedule patient appointments and support productivity.
• Handle all mail and packages; maintain records.
• Perform data entry in the EHR and maintain up-to-date patient records.
• Coordinate insurance verification, patient record requests, and service authorizations.
• Ensure confidentiality and HIPAA compliance in all duties.
• Participate in team meetings to improve administrative functions.

Skills

Verbal and written communication

Customer service

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

EHR system usage

Insurance verification

Job description

If you are passionate about helping others and making an impact on those in your community, then Dominion Care is looking for you! For over 20 years, Dominion Care has offered a diverse and inclusive environment to empower those we serve to develop sustainable, lifelong skills through individualized quality services and support.Dominion Care’s Outpatient department is seeking an Administrative Assistant who excels in providing top notch customer service along with an excellent ability to multi-task, problem solve and enjoys a fast pace and growing environment! In this role, you will manage front desk operations, provide vital administrative support, and assist the Office Manager with a variety of tasks to ensure smooth day-to-day operations—all while maintaining a welcoming and professional atmosphere for clients and staff.Dominion Care is a premier provider in which our passionate and innovative team will deliver sustainable, quality, whole-person care through a full continuum of therapeutic services to empower individuals in the development of skills necessary for success. We envision a society in which all people achieve their full potential for health, education, and well-being across the lifespan.As a Dominion Care employee, you will enjoy:Competitive Pay! Starting pay from $18/hr to $21/hr, based on experienceSchedule: Monday-Friday – 8:00AM-5:00PMDominion Care Employee may be eligible for the following Perks & Benefits:College Tuition ReimbursementMillage ReimbursementDental & VisionMedical insurancePTOProfessional Development TrainingAAA DiscountsEmployee Assistance Program15K Life Insurance Policy401KOptional Pet InsuranceAward Winning Company: Dominion Care won Top Workplaces in the Healthcare Industry!Accreditations: Dominion Care Academy and the Dominion Care ABA Therapy and Education Center, schools of Dominion Care are accredited by VAISEF (Virginia Association of Independent Specialized Education Facilitates). Dominion Care is accredited by CARF (Commission of Accreditation of Rehabilitation Facilities).Core Values: TRACKTeamworkRelationship Building & CommunicationAccountabilityCustomer/Client FocusKnow YourselfPOSITION OVERVIEWWe are seeking a highly organized and compassionate Administrative Assistant to join our team. This in-office position requires a professional who is passionate about helping others and can provide exceptional administrative support to ensure the smooth operation of our clinic.REQUIREMENTS:A minimum of 1-2 years of administrative experience in a medical or behavioral health setting is required.A high school diploma or equivalent is required.Must possess strong verbal and written communication skills.A solid understanding of insurance plans, including knowledge of benefits and eligibility, is a must. This includes experience with determining and submitting prior authorization requirements and identifying patient financial responsibility.Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and experience with report writing are essential.Must have a valid, current Virginia Driver's License and be insurable to drive a company vehicle.Demonstrated ability to work both independently with minimal supervision and collaboratively as part of a team.Exceptional attention to detail and accuracy.A strong commitment to customer service and a genuine desire to assist others.ESSENTIAL DUTIES and RESPONSIBILITIES:Greet and assist patients, providers, and visitors in a professional, friendly, and helpful manner.Manage a multi-line phone system, directing calls to the appropriate staff members.Schedule patient appointments and support the Office Manager in maintaining provider productivity.Handle all incoming and outgoing mail and packages.Perform accurate data entry and maintain up-to-date records in our electronic health record (EHR) system.Coordinate and complete essential administrative tasks, including insurance verification, patient record requests, and service authorizations.Actively participate in team meetings to review and improve administrative functions.Maintain strict confidentiality and adhere to all HIPAA regulations.About the Company: At Dominion Care, founded in 1999, Care is what we do. From children to adults, families to individuals, our passionate mental health care providers across the state of Virginia are backed by accredited, evidence-based, and innovative therapeutic services and education for children, adults as well as the families that care for them. Over time, services have expanded to include academic, emotional, and behavioral support in private and public settings; community-based mental health; care for those with intellectual and developmental disabilities; outpatient therapy, psychological assessments, psychiatric medication management, and substance abuse services, regardless of age.