Administrative Assistant

NHS Ayrshire & Arran; Smith (AR); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Generous annual leave entitlement

NHS Pension Scheme

Learning and development opportunities

Supportive team environment

Employee wellbeing services

Blue light scheme

Job summary

NHS Highland is seeking an Administrative Assistant to join the Caithness Care at Home Service. The role provides essential administrative support to a busy team, ensuring efficient office operations and high-quality care delivery to service users in their own homes.

The successful candidate will manage communications, maintain records, support governance processes, and act as a key contact for service users, carers, healthcare professionals, and partner agencies within Caithness.

Responsibilities

• Provide administrative and clerical support to the Care at Home Team.
• Act as the first point of contact for telephone and email enquiries.
• Maintain accurate electronic and paper records in accordance with NHS Highland policies.
• Process referrals and manage incoming correspondence.
• Support scheduling and coordination of care services.
• Prepare, collate, and distribute documentation, reports, and meeting papers.
• Assist with data collection, reporting, and performance monitoring.
• Support the completion and recording of audits required for governance and Care Inspectorate compliance.
• Maintain filing systems and databases.
• Order office supplies and support general office administration.
• Ensure confidentiality is maintained at all times in line with Data Protection and NHS policies.

Job description

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Location –West Caithness, Thurso

Caithness Care at Home Service

Post Title – Administrative Assistant

36 hours per week,

Salary Scale: Band 2, £26,696 - £28,988 pro rata

An exciting opportunity has arisen for a motivated and organised Administrative Assistant to join the Care at Home Team in Caithness.

The successful candidate will provide comprehensive administrative support to the Care at Home Service, ensuring the efficient operation of a busy office environment and supporting the delivery of high-quality care to service users within their own homes.

This role is pivotal in supporting service coordination, maintaining accurate records, assisting with governance processes, and acting as a key point of contact for service users, carers, healthcare professionals, and partner agencies.

Key Responsibilities Are As Follows

• Provide administrative and clerical support to the Care at Home Team.
• Act as the first point of contact for telephone and email enquiries.
• Maintain accurate electronic and paper records in accordance with NHS Highland policies.
• Process referrals and manage incoming correspondence.
• Support scheduling and coordination of care services.
• Prepare, collate, and distribute documentation, reports, and meeting papers.
• Assist with data collection, reporting, and performance monitoring.
• Support the completion and recording of audits required for governance and Care Inspectorate compliance.
• Maintain filing systems and databases.
• Order office supplies and support general office administration.
• Ensure confidentiality is maintained at all times in line with Data Protection and NHS policies.

NHS Highland Offers a Comprehensive Benefits Package Including

• Generous annual leave entitlement.
• NHS Pension Scheme.
• Learning and development opportunities.
• Supportive team environment.
• Employee wellbeing services.
• Blue light scheme.

Informal enquiries to Vicky Campbell, Caithness Care at Home Manager, Telephone Number 01847 808551 or Email [e-mail]

Please note: This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Highland is unable to provide candidates with a Certificate of Sponsorship (CoS).