Administrative Assistant

Transdev North America; San Jose (CA); On-site; Part time

Job summary

A leading company in the mobility sector seeks a part-time Administrative Assistant in San Jose. The role involves handling communication, documentation, and support for the ADA Eligibility team. The ideal candidate will possess strong customer service skills and be proficient in Microsoft Office. Benefits include vacation, sick days, and various health plans.

Benefits

401(k) retirement plan

Medical, dental, and vision insurance

Short-term and long-term disability

Paid time off including vacation and sick days

Holidays: 12 days (8 standard and 4 floating)

Qualifications

• 1+ years of customer service experience preferred.
• Excellent verbal communication skills required.
• Must be computer literate and proficient in Microsoft Office.

Responsibilities

• Answer inbound calls and conduct outbound calls.
• Review documents and proofread work for accuracy.
• Coordinate documents, correspondence, and web pages.

Skills

Customer Service

Communication

Microsoft Office

Attention to Detail

Education

High school diploma or equivalent (GED)

Job description

ADA Administrative Assistant

Transdev in San Jose, California is hiring a part-time Administrative Assistant.Mobility Options by Transdev works with partner agencies to find creative solutions in providing transportation options for passengers with disabilities. We empower freedom to move every day, with reliable and innovative solutions that serve the common good.

Salary Range: $20.22-$21.00 per hour

Benefits include: PRORATED

• Vacation: minimum of two (2) weeks

• Sick days: 5 days

• Holidays: 12 days; 8 standard and 4 floating

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

The Administrative Assistant performs administrative duties and office support activities for the ADA Eligibility team.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Answer inbound calls and conduct outbound calls in a polite, timely manner.
• Coordinates documents, correspondence and web pages, including letters, reports, emails, presentations, memos, faxes, etc.
• Reviews documents and proofreads work for grammar and spelling, accuracy, consistency of terms, and completeness; ensures document text and graphics adhere to corporate and organization guidelines and standards.
• Acquires, reviews, inputs, and formats accurate data into spreadsheets, databases and other electronic tools.
• Interfaces and communicates with internal and external customers; directs people to the appropriate resource; research solutions and responds to email and phone inquiries with input from direct supervisor.
• Participates in the development and maintenance of improvement processes; actively participates in self and team audits and resulting process improvements.
• Develops a strong network within the department; draws on network to answer questions, solve problems, and successfully execute responsibilities.
• Maintains confidentiality of all information; comply with HIPAA regulations.
• Represents Mobility Options in a professional manner to our service partners, and the community.
• Other duties as required.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or equivalent, such as GED, required.
• 1 or more years of Customer Service experience preferred.
• Must be able to work shifts, or flexible work schedules as needed.
• Ability to read, comprehend and understand maps.
• Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes.
• Ability to communicate via telephone with clear speech and a pleasant phone manner.
• Must possess excellent verbal communication skills.
• Ability to work as a member of a team.
• Must be computer literate and proficient in the use of Microsoft Office.
• Must be able to interact and communicate with diverse clients.

• Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills in order to handle sensitive and confidential situations.
• Must undergo a pre-employment drug test once offered a position.
• Must be willing to undergo a criminal and employment background check once offered a position.
• Travel requirement (as a percent): <5% for occasional meetings

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work shifts or flexible work schedules as needed.

• 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Employee may periodically need to travel locally.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit for long periods; use hands and fingers to type, manipulate, handle or feel; and talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, balance, and stoop, kneel or crouch. The employee must regularly lift and/or move up to 10 pounds and occasionally list and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, color vision, and the ability to focus; long periods are spent looking at a computer. 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities. Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview

process, please [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in thefuture (if based in the U.S.).

• Successfully pass a pre-employment drug screen.

About Transdev:Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. 42 Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by

110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more atwww.TransdevNA.comor watch an overview video athttps://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of

this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants: PleaseClickHerefor CA Employee Privacy Policy.