Administrative Assistant

Paralyzed Veterans of America (PVA); San Antonio (TX); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Employer-Paid Benefits – Medical, Life

Health Insurance – Vision and Dental

Insurance options – Accident, Critical

401k Match

Tuition Reimbursement

Paid holidays and vacation

Sick leave with accrual

HSA with employer contribution

Parking & Transit Spending Accounts

Flexible Spending Accounts

TicketsAtWork Membership

Job summary

Paralyzed Veterans of America (PVA) is hiring an Administrative Assistant to provide general administrative, secretarial, and clerical support to the national service office. You will maintain records, handle correspondence, and assist with VA-related files while supporting a busy team.

The role reports to the Regional Director and involves a mix of in-office and remote work on a hybrid schedule, with duties including reception, filing, and diary follow-ups as directed.

Qualifications

• High school diploma or equivalent.
• Strong clerical and secretarial skills.
• Ability to handle confidential records.

Responsibilities

• Maintains records for outgoing reports and correspondence.
• Answers telephone calls and responds to inquiries.
• Processes incoming mail and files materials appropriately.
• Helps manage Department of Veterans Affairs files and diaries.
• Types letters, memos, and reports as directed.
• Serves as office receptionist.

Skills

Administrative support

Secretarial skills

Microsoft Office

Customer service

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

VA records system

Job description

Working at PVA provides the opportunity to join a diverse and passionate team of individuals committed to improving the lives of veterans, specifically the lives of veterans with spinal cord injuries and disease and their caregivers.

At PVA, our employees know they are making a difference every day. Our unique backgrounds and cultures blend together to help us fulfill PVA’s mission. So, whether you’re at our National Office in Washington, D.C., or one of our several service offices across the country, you have the benefit of knowing that everything you do is part of PVA’s effort to help our veterans. Join us and make a difference.

Job Title: Administrative Assistant

Reports To: Regional Director

Position Overview: Provides general, administrative, secretarial, and clerical support to the Paralyzed Veterans of America national service office. Performs a variety of functions requiring clerical skills and independent judgment.

Position Responsibilities And Duties

• Maintains records for all outgoing monthly reports and correspondence.
• Maintain confidentiality of all records.
• Receives and reviews various materials for filing. Retrieves materials and maintains files by category as needed.
• Receives, date-stamps, and logs all incoming mail.
• Answers incoming telephone calls in the service office.
• Responds to routine non-technical inquiries from PVA members, clients, and other persons. Provides inquiry responses to other service offices regarding claims as directed.
• Establishes controls and diaries on the distribution and flow of all incoming Department of Veterans Affairs files, claims, and letters to ensure timeliness for processing and accurate status reports for each pending claim or action.
• Initiates diary follow-ups on other pending matters and alerts the office supervisor to delays.
• Types correspondence and formal submissions to the Department of Veterans Affairs from written notes, by verbal directive or dictation.
• Must develop proficiency in the use of personal computers and software utilized by PVA.
• Maintains working files and updates Department of Veterans Affairs manuals, publications, and internal office records on a continuous basis.
• Compiles monthly and/or periodic reports, requests, etc., at the direction of the supervisor.
• Operates standard office machines and equipment, and Department of Veterans Affairs computer systems, where authorized.
• Types letters, memoranda, articles, forms, and reports at the direction of the supervisor.
• Acts as an office receptionist.
• Performs other duties as assigned.

Top Perks And Benefits

• Hybrid work schedule: Working 3 days in the office and 2 days remotely.
• Employer-Paid Benefits – Employer-paid benefits like Medical Insurance, Basic Life Insurance, and Long-term Disability.
• Healthcare Insurance – Affordable Medical, Vision, and Dental options for team members and their families.
• Optional Insurance – Including Accident, Critical Illness, Short-Term Disability, and more.
• 401k Match–401k retirement savings plan with a guaranteed employer contribution and matching option.
• Tuition Reimbursement – We empower our team to be the very best they can be by offering a competitive reimbursement plan for education related to your role.
• Work-Life Balance – We honor 14 paid holidays, vacation leave starting at 15 days per year, and sick leave with no limit on the amount to be accrued.
• Additional Benefits –Health Savings Account with an employer contribution, Parking & Transit Spending Accounts, Flexible Spending Accounts, TicketsAtWork Membership, and more!