Administrative Assistant

Border Bank; Roseau (MN); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Health, Dental & Vision Insurance

401(k) with Employer Match

Education Assistance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance & Long-Term Disability

Job summary

Border Bank, via its Northern Ag division in Roseau, MN, seeks an Administrative Assistant to support crop insurance agents, manage data and events, and coordinate client communications.

The role focuses on organization, accuracy, and teamwork in a busy, customer‑facing environment with licensing requirements to obtain a Minnesota Crop Insurance Agent License within 12 months of hire. A degree is preferred.

Qualifications

• Must obtain Minnesota Crop Insurance Agent License within 12 months of hire (license fees paid).
• Bachelor's degree preferred; experience in agriculture/insurance/customer service is a plus.
• Proficiency with MS Office applications including Excel, Word, and Outlook.
• Proficiency with Microsoft Office, including Excel, Word, Outlook, and other office software.

Responsibilities

• Schedule appointments with agents and clients regarding crop insurance deadlines and updates.
• Send reminders and client communications using various tools.
• Assist with insurance claims, assignments of indemnities, and basic billing inquiries.
• Enter, process, and verify MPCI and hail insurance reports throughout the crop year.
• Maintain client records, organize electronic/paper filing systems, and coordinate mailings.

Skills

Organization

Attention to detail

Communication

Multitasking

Teamwork

Education

Minnesota Crop Insurance Agent License

Bachelor's degree in Business/Marketing/Agriculture or related field

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Northern Ag, a division of Border Bank is seeking an Administrative Assistant to join our team in Roseau, Minnesota.

We are looking for a highly organized and detail-oriented Administrative Assistant to support our crop insurance agents and brokers with daily operations and seasonal projects throughout the year. This role requires excellent communication skills, strong attention to detail, and the ability to effectively manage multiple priorities while collaborating within a team-oriented environment. The successful candidate will play a key role in delivering exceptional customer service, maintaining accurate data and records, coordinating events, and performing a variety of administrative functions that contribute to the overall success of our crop insurance program.

This position offers an opportunity to make a meaningful impact while supporting a dedicated team committed to serving our customers and communities.

Administrative Assistant Key Responsibilities

Agent & Customer Support

• Contact insured clients to schedule appointments with agents regarding crop insurance deadlines and program updates.
• Send meeting reminders and communications to clients using Call Multiplier and other communication tools.
• Contact insureds to determine potential crop insurance claims and assist with the claims process.
• Assist clients with Assignment of Indemnities, Schedules of Insurance, and basic billing statement inquiries.
• Answer general crop insurance questions and direct more complex inquiries to the appropriate agent.
• Enter, process, and verify various MPCI (Multi-Peril Crop Insurance) and hail insurance reports throughout the crop year.

Data Collection & Reporting

• Maintain spreadsheets and tracking tools used to monitor MPCI deadlines and project progress.
• Retrieve Commodity Trading reports from designated portals and maintain accurate records within the shared information system.
• Ensure client and policy information is current, accurate, and properly documented.
• Maintain electronic and paper filing systems in an organized and timely manner.

Mailings & Client Communications

• Coordinate and distribute batch mailings of insurance reports and client correspondence.
• Prepare and distribute materials related to crop insurance deadlines, meetings, and special events.
• Support customer outreach efforts through phone, email, and mail communications.

Event Planning & Coordination

Assist with the planning, scheduling, and coordination of:

• Annual Update Meetings (January)
• Customer Appreciation Events (June and July)

Marketing & Advertising Support

• Assist with local advertising and marketing campaigns.
• Support customer engagement and promotional activities.
• Help coordinate event marketing materials and communication pieces.

Administrative Assistant Education & Requirements

• Required to obtain and maintain a Minnesota Crop Insurance Agent License by passing the Minnesota Agent Licensing Exam within 12 months of hire. All licensing fees and related expenses will be paid by Northern Ag.
• One to three years of experience or background in agriculture, insurance, marketing, customer service, or administrative support preferred.
• Bachelor's degree in Business Administration, Marketing, Agriculture, or a related field preferred.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and other office software.

Schedule

• Monday - Friday, 8:00am to 5:00pm

Employee Benefits

• Paid Time Off & Paid Holidays
• Health, Dental & Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) with Employer Match
• Paid Life Insurance & Long‑Term Disability
• Supplemental insurance options (Accidental Injury, Heart & Stroke, Cancer, Intensive Care, Hospital Indemnity, Critical Illness, Life, and Short Term Disability Insurance)
• Employee Assistance Programs (EAP)
• Wellness Dollars
• Education Assistance