Administrative Assistant

SERVPRO of Marietta West; Powder Springs (GA); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

401(k) matching

Medical, Vision, and Dental insurance

Paid Time Off

Overtime pay and yearly bonuses

Job summary

SERVPRO of Marietta West is looking for an Estimating Specialist in Powder Springs, GA. This entry-level role requires great communication skills and offers comprehensive training as you provide estimates, maintain documentation, and ensure excellent customer service.

Ideal candidates should be self-motivated, dependable, and excited to exceed expectations. Competitive pay, benefits, and opportunities for advancement are provided.

Qualifications

• Ability to handle potentially demanding situations and customers.
• Able to work alone with minimal supervision.
• Successfully complete a background check subject to applicable laws.

Responsibilities

• Answer phones and provide customer service.
• Manage Work-In-Progress (WIP) Board.
• Complete FNOL Documentation accurately.
• Prepare job paperwork for crew.
• Enter Estimates and ensure accuracy.
• Maintain job file documentation.
• Handle outgoing and incoming calls and emails.
• Review and document updated bulletins.

Skills

Excellent interpersonal and customer service skills

Attention to detail

Ability to learn new software

Strong organizational skills

Clear and professional communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Xactimate

Job description

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Servpro of Marietta West, South Atlanta, East Cobb, and Bartow County is hiring! As an Estimating Specialist, you will be responsible for completing estimates, maintaining documentation for customers and clients, and providing exceptional customer service. In this entry-level role with room for growth, you'll make a real difference each day, with little to no prior experience required—all training will be provided. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you'll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with ample opportunity to learn and grow.

Job Responsibilities

• Answer phones, provide customer service, and maintain log of all calls: Always respond to customers in a courteous and professional manner. Provide information as needed, and direct calls for appropriate assistance. Maintain clear and concise records of all calls.
• Manage Work-In-Progress (WIP) Board: Ensure all staff are updated on daily changes to job status and schedule.
• Complete FNOL Documentation: Verify all customers, source, and loss data is properly entered into Servpro Databases.
• Prepare job paperwork for job crew: Ensure they have all necessary information at loss site.
• Enter Estimates: Convert scope from Drybook into electronic estimate. Verify all information is accurate to what was completed on job site.
• Job File Documentation: Ensure job files are accurate and contain all required documents.
• Communications: Ensure daily progress of jobs and pertinent job data is captured as it happens.
• Maintain National Accounts Compliance: Ensure all required file uploads and job file audits are compliant and communicate issues to management and owners.
• Maintain File Systems: Keep appropriate files and paperwork easily accessible. Ensure all paper files are correctly completed and stored in the appropriate areas.
• Manage outgoing and incoming calls and emails: Ensure all correspondence is handled timely, professionally, and accurately. Maintain clear records of all communications.
• Review and Document updated Bulletins: Ensure bulletins are documented and communicated to all necessary parties.

Job Requirements

• Excellent interpersonal and customer service skills.
• Ability to handle potentially demanding situations and customers.
• Clear and professional communication skills via phone and email.
• Able to work alone with minimal supervision.
• Ability to learn new software, including Xactimate.
• Ability to successfully complete a background check subject to applicable laws.
• Minimum high school diploma or GED.

Additional Beneficial Qualifications

• Moderate/Advanced experience with Google/Office Suite.
• Familiarity with Xactimate and Xactanalysis Software.

Benefits

• Medical, Vision, and Dental insurance after 90 days of employment.
• Simple IRA plan with 3% employer match after 1 year.
• Paid Time Off.
• Overtime pay and yearly bonuses.

Location: 3190 Florence Rd, Powder Springs, GA 30127 Pay: $16.00 - $19.00 Per Hour

Position Requirements

• High school diploma/GED (preferred)
• Must be knowledgeable in Microsoft Office
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

Skills/Physical Demands/Competencies

This is a role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Ability to successfully complete a background check subject to applicable law