Administrative Assistant

InfuCare Rx®; Pine Brook (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

STD/LTD

Group Term Life

Voluntary Life and AD&D

401K with Company Match

Paid Sick Leave

Paid Time Off

6 Paid Holidays

Job summary

InfuCare Rx, a leading home infusion provider, seeks an Administrative Assistant with strong customer service and administrative skills. The role supports the National Director, Intake in handling calls, mail, and document processing.

Ideal candidates have 3+ years in customer service and administration, strong organizational skills, and proficiency with Microsoft Office. High school diploma required; college degree preferred. Training includes confidentiality and professional communication.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Minimum 3 years’ experience in customer service, preferably high-volume call center.
• Minimum 3 years’ experience in an administrative capacity.
• Detail-oriented with strong interpersonal skills.
• Able to work in a fast-paced environment and multitask.

Responsibilities

• Answer all incoming telephone calls within 30 seconds and transfer to the appropriate party.
• Cover reception desk when needed: greeting visitors and assisting patients.
• Assist with meeting preparations – reserve conference rooms and escort guests.
• Receive and process incoming mail and documents; upload to computer systems.
• Light cleaning and upkeep of conference rooms, kitchens, and common areas.
• Replenish employee kitchens and coordinate courier pickups.
• Maintain professional communications and handle confidential information.
• Perform other duties as assigned.

Skills

Customer service

Detail-oriented

Interpersonal skills

Multitasking

Time management

Communication skills

Fast-paced environment

Organizational skills

Education

High School diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

Job description

InfuCare Rx is a leading home infusion provider accredited by URAC and ACHC offering a specialized approach to caring for patients in need of IV therapy and specialty pharmacy services in the homecare setting. We have created an ethical, team oriented, and quality work environment for our employees that cultivates achievement and success.

Job Description

TheAdministrative Assistant role requires someone who displays exemplary customer service skills, including the ability to handle complex and sensitive calls in a timely, professional, and courteous manner. The successful candidate will perform a variety of administrative duties such as mailing, faxing, printing, and uploading documents.

Benefits

• Medical/Dental/Vision
• STD/LTD
• Group Term Life
• Voluntary Life and AD&D
• 401K with Company Match
• Paid Sick Leave
• Paid Time Off
• 6 Paid Holidays

General Duties

Under the direct supervision of the National Director, Intake the Administrative Assistant will be responsible for the following:

• Answer all incoming telephone calls within 30 seconds in an efficient manner and transfer to the appropriate party.
• Cover reception desk when assigned and as needed: answering phones, greeting, and assisting visitors and patients.
• Assist with meeting preparations – reserving conference rooms and escorting guests.
• Receive and process incoming mail, signed delivery tickets and other documents as assigned.
• Upload documents quickly and accurately to the appropriate computer system.
• Light cleaning – Conference Rooms, kitchens, common areas as needed.
• Replenish employee kitchens.
• Coordinate courier pickups.
• Polite and professional communications.
• Handle company info with appropriate sensitivity and safeguards to ensure confidentiality and compliance with applicable local, state, and federal laws.
• Other duties as assigned.

Required Education, Certification, Experience And Skill Requirements

• High School diploma or equivalent. A college degree is preferred.
• Minimum of 3 years’ experience in customer service, preferably at a high-volume call center.
• Minimum of 3 years’ experience in an administrative capacity.
• Detail-oriented with strong interpersonal skills.
• Must be able to work in a fast-paced environment.
• Ability to prioritize, perform multiple tasks at one time, and have good organizational skills.
• Ability to provide excellent/professional customer service, both face to face and on the telephone.
• Excellent Communication skills including reading, writing, and speaking to effectively handle position responsibilities.
• Proficiency in Microsoft Office Suite.
• Knowledge of CPR+ preferred.

Physical Demands

Required to stand, walk, sit, talk, and hear; required to use hands to operate vehicles and office equipment; must be able to occasionally lift and/or move up to 25 lbs; specific vision requirements for this job include: close, distance and peripheral vision, and the ability to adjust focus, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position without compromising patient care.

InfuCare Rx is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, national origin, military status, marital status, citizenship/immigration status, sex (including pregnancy and relation conditions, sexual orientation, or gender identity), age (40 and older), disability, genetic information (including employer requests for, or purchase use, or disclosure of genetic tests, genetic services, or family medical history), retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding. Background checks and drug screens are part of our hiring process. Affiliation Action/Equal Opportunity Employer, Minority/Female/Disabled/Veteran.