Administrative Assistant

SavATree; Norwalk (CT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Arborist Assistant to provide exceptional sales and customer service support. This role involves collaborating with tree and lawn care experts to deliver tailored services to clients. The ideal candidate will thrive in a supportive environment that emphasizes growth and learning within the arboricultural field. With responsibilities ranging from outbound calls to managing sales calendars, this position offers a competitive hourly wage and a comprehensive benefits package. If you are passionate about customer service and eager to develop your skills, this opportunity is perfect for you.

Benefits

401K plan

PTO

Health benefits

Vision benefits

Dental benefits

Employee Assistance Program

Continuing education reimbursement

Qualifications

• Desire to learn and grow within the arboricultural industry.
• 2+ years of sales/marketing experience is a plus.

Responsibilities

• Support sales through outbound calls, lead generation, and proposal creation.
• Deliver world-class customer service by answering calls and processing payments.

Skills

Excellent written and verbal communication skills

Outbound calling

Customer service

Attention to detail

Sales/marketing experience

Education

Associate's degree or higher

Tools

Microsoft Office

Database systems

Multiline phone systems

Job description

Job Summary

The Administrative Assistant, referred to as our "Arborist Assistant," provides sales and customer service support to our team of Sales Arborists. The role involves working alongside tree and lawn care experts to deliver seamless, high-level service as they sell quality, customized services to residential and commercial clients. Our team values autonomy and opportunity, treating our customers like family.

This position offers up to $24/hr based on experience, along with benefits such as a 401K plan, PTO, and health benefits.

Job Description

What a day is like:

The Arborist Assistant's primary focus is to support sales through outbound calls, lead generation, proposal creation, appointment scheduling, and managing sales calendars. They deliver world-class customer service by answering incoming calls, building rapport, and processing payments. Additionally, they support the branch by maintaining customer databases, completing paperwork accurately, and providing general administrative support. The role also involves participating in call monitoring and coaching sessions for training and quality improvement.

What kind of person are we looking for? Someone with:

• A desire to learn and grow within the business and arboricultural industry
• An associate's degree or higher preferred
• Excellent written and verbal communication skills, including telephone manners and customer service
• Previous success with outbound calling
• Proficiency in Microsoft Office, internet, and database systems (training provided)
• Experience with AR, AP, Payroll, HR, Benefits, multiline phone systems
• 2+ years of sales/marketing experience is a plus
• An eye for excellence, accuracy, and attention to detail
• Legal authorization to work in the U.S.

Why you might love working here:

• Training opportunities and support for continuing education in the industry
• Work alongside highly trained and equipped teams emphasizing quality and safety
• Collaborative environment fostering connection and knowledge sharing
• Competitive salary and benefits, including health, vision, dental, PTO, holidays, 401(k), Employee Assistance Program, and continuing education reimbursement

Physical demands:

Employees must be able to lift and/or move up to 50 pounds to perform essential functions of the job.

We are committed to providing an environment where every team member can succeed and grow, investing heavily in training and fostering a collaborative culture. We support career development and aim to make each employee a go-to subject matter expert.

SavATree is an equal opportunity employer and maintains a drug-free workplace.