Administrative Assistant

Town of Natick; Natick (MA); On-site; USD 36,542 - 43,929; Full time

Benefits offered by this job

Full health benefits

Paid time off

Paid holidays

Job summary

The Town of Natick is looking for a dedicated Administrative Assistant to assist the Community & Economic Development Department. This full-time position involves supporting front office duties, providing excellent customer service, and performing administrative tasks.

Ideal candidates should have a high school diploma, 2 years of relevant experience, and proficiency in MS Office and Google Workspace. The salary ranges from $26.53 to $31.89 per hour, with full health benefits and paid time off.

Qualifications

• Minimum of 2 years of Administrative Assistant, Clerical, or Customer Service experience preferred.
• Knowledge of OpenGov or other municipal permitting software is beneficial.
• General knowledge of municipal government operations is a plus.

Responsibilities

• Support CED front office duties, including responding to phone calls and queries.
• Provide routine administrative support for the CED Department.
• Schedule meetings and manage calendars.

Skills

Customer service

Communication

Time management

Microsoft Office Suite

Filing and document management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Google Workspace

Adobe

Job description

Administrative Assistant (Clerical Union)

Community & Economic Development (CED) Department

The Community & Economic Development (CED) Department is seeking a self‑motivated, detail‑oriented individual committed to providing excellent customer service to fill a recently vacant Administrative Assistant position. This role involves a variety of administrative tasks to support the operations of the CED Department. The successful candidate should be highly organized, adaptable, and capable of managing multiple priorities in a dynamic environment, while working collaboratively and independently to help achieve the goals of the CED Department.

Responsibilities

• Support CED front office duties, including responding to phone calls, emails, questions, and working with walk‑in customers in a professional manner.
• Provide routine administrative support for the CED Department.
• Support the CED Office Manager, Building Commissioner, and Director of CED by providing routine administrative and secretarial support.
• Deliver exceptional organizational, communication, and technology skills, and manage a wide range of administrative tasks in a fast‑paced, public‑facing environment.
• Provide excellent customer service to residents, applicants, landowners, and staff.
• Schedule meetings, site visits, and inspections, and manage calendars.
• Process a variety of permits (e.g., building, electrical, gas, parking, plumbing, signs, etc.).
• Support necessary research to complete public records requests.
• Maintain files, databases, and website updates.
• Prepare and maintain forms, reports, correspondence, and related information.
• Prepare meeting minutes and transcripts.
• Perform other duties as assigned.

Qualifications

The ideal candidate is well organized, customer‑service oriented, has excellent communication and time‑management skills, works collaboratively and independently.

• High school diploma or equivalent is required.
• Minimum of 2 years of Administrative Assistant, Clerical, Secretarial, Customer Service experience preferred.
• Experience with software such as Microsoft Office Suite (Word, PowerPoint, and Excel), Adobe, Google Workspace.
• Knowledge of OpenGov or other municipal permitting software is beneficial.
• Proficiency with office procedures and equipment (filing, copying, scanning, printing and faxing).
• General knowledge of municipal government operations is a plus.
• Bilingual is beneficial, but not required.

Benefits/Position Logistics

• Full‑time (37.5 hours/week) union position.
• Occasional evening meetings may be required.
• Pay range is from $26.5265 - $31.8887 per hour, with step increases outlined in the union agreement.
• Full health benefits, paid time off, paid holidays, and more.

How To Apply

Interested candidates should submit one combined PDF document that includes a cover letter and resume with a file name (last name, job title applying, Natick) to [e-mail] or to the Director of Human Resources, Town of Natick, 13 East Central Street, Natick, MA 01760.

EOE

Equal Opportunity Employer.