Administrative Assistant

Launch Tennessee; Nashville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

A forward-thinking company is seeking an Administrative Assistant to enhance the healthcare journey for cancer patients. In this role, you will connect members with their care team through effective communication and organization. You'll provide vital administrative support, ensuring that patient interactions are handled with empathy and efficiency. This position offers a unique opportunity to be part of a mission-driven team dedicated to transforming cancer care. If you're passionate about making a difference and thrive in a dynamic environment, this role is for you.

Qualifications

• At least one year of telephonic support experience in healthcare or customer service.
• Ability to handle member interactions with empathy and patience.

Responsibilities

• Handle inbound and outbound calls, texts, and emails for members.
• Generate member reports and assist with care team meetings.
• Identify and triage member needs for clinical support.

Skills

Telephonic Support

Customer Service

Empathy

Communication

Organizational Skills

Adaptability

Education

High School Diploma

Experience in Healthcare

Tools

Google Suite

Slack

Electronic Health Records

Job description

OUR MISSION

Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way.

At Thyme Care, we share a passion for transforming the cancer care experience – not just for patients but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it.

To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime.

WHAT YOU’LL DO

As an Administrative Assistant, you will handle inbound & outbound calls, text messages, secure emails, and faxes from members and providers, connecting them to their Care Team. Additionally, you will provide administrative support by generating member reports and data entry. This role reports to our Team Lead and is a remote position, eligible for individuals throughout the United States. Our headquarters are based in Nashville, and if you live within the region, it is preferred that you work from the Nashville office 5 days per week. To succeed in this role, you should have at least one year of telephonic support experience in healthcare or customer service, with a drive to handle member interactions with empathy and patience.

WHAT YOU’VE DONE

After your first three months, you will:

• Complete training and become familiar with Thyme Care tools, processes, and expectations.
• Follow Care Team policies, procedures, escalation pathways, communication best practices, and documentation standards correctly.
• Generate daily member reports and assist with functions like preparing interdisciplinary care team meetings, such as case conferences.
• Provide inbound telephonic, text, fax, and email support for members.
• Identify and triage a member's needs to connect them with clinical support and care coordination.
• Send weekly surveys to members.
• Schedule patient and provider calls and case conferences as needed.
• Contribute to special projects or data entry, supporting the growth of our virtual medical practice and process execution.

WHAT LEADS TO SUCCESS

• People-first. You care deeply about Thyme Care’s mission and members.
• Organized. You bring structure to chaos, juggling multiple tasks efficiently without sacrificing clarity in communication and documentation.
• Effective listener and communicator. You are articulate and build rapport easily, listening intently and understanding unspoken needs to foster strong relationships.
• Comfort with ambiguity. You adapt well to fast-paced startup environments with changing priorities.
• Desire to learn new technologies. Experience with video chat, Google Suite, Slack, electronic health records, or willingness to learn is important.
• Prioritization and action. You can identify urgent needs and act promptly to address them.
• Culture carrier. You are curious, resilient, growth-oriented, and committed to fostering a positive environment.

OUR VALUES

Our core values—Act with our members in mind, Move with purpose, and Seek diverse perspectives—guide all our decisions and actions, shaping our growth, products, and strategic choices.

This is a non-exempt, full-time position with a pay rate of $19.23/hour.

We actively recruit for this role across the organization, even when no immediate openings exist. Candidates who complete the interview process and fit the role will be considered for upcoming opportunities. We will contact you once an opening is available.

We recognize healthcare inequality and are committed to creating an inclusive culture through our care and company practices. We celebrate diversity and are an equal-opportunity employer.

Beware of recruitment fraud; always verify communications originate from an official Thyme Care email.