Administrative Assistant

Capri Communities; Mequon (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Capri Communities in Mequon, WI, seeks an administrative support professional for the Executive Director to help manage revenue, occupancy, staffing, compliance, and resident relations across the property. You will process leases and notices, run background checks, collect deposits, and assist with daily operations to maximize occupancy and maintain regulatory standards.

Ideal candidates have a high school diploma and 1–2 years of administrative experience, preferably in property management,

Qualifications

• High school diploma or equivalent; technical school certification or Associate Degree preferred.
• 1–2 years of administrative experience, preferably in a property management/real estate environment.

Responsibilities

• Maintain occupancy, revenue, expense and budget records and use property management software to track rents and concessions.
• Assist in marketing, touring and leasing apartments to achieve 95%–100% occupancy.
• Support schedules, time cards, and communication of maintenance and housekeeping needs.
• Provide compliance documentation for building regulations, leases, and governmental requirements; ensure fair housing compliance.
• Assist with resident relations, help residents with laundry cards, safety pendants, and other items; address complaints and alert ED of issues.

Skills

Administrative experience

Property management exposure

Education

High school diploma or equivalent

Associate degree or technical certification preferred

Tools

Property management software

Job description

SUMMARY

Provide administrative support to the Executive Director. Assist in meeting the goals of the property as they relate to revenue management, occupancy, staffing, government compliance, resident satisfaction, quality, safety, and physical condition. Ensure that all company policies are adhered to and that all relevant laws and regulations are complied with.

ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.

• Maintain occupancy, revenue, expense and budget records. May work on property management software system to track resident information, rents and concessions. Works with Executive Director to maximize revenues and adhere to budgeted cost parameters.
• Participate in marketing, touring and leasing apartments units. Strive to maintain an acceptable level of occupancy (95% to 100%). May handle the preparation and completion of leases, and resident notices. Ensures all lease paperwork is completed accurately. Runs background checks, collects security deposits.
• Assist in producing schedules, collecting time cards (as appropriate) and communicate maintenance and housekeeping needs to appropriate staff members.
• Provide compliance documentation related to building regulations, lease agreements, and governmental requirements which govern the operation of the assigned property. Maintains all resident files, making sure they are complete, accurate and compliant with regulatory guidelines. Ensures that all fair housing standards are met at all times. Comply with OSHA, Workers’ Compensation, and any other reporting requirements.
• Help provide and promote high-quality resident relations. Helps residents with laundry cards, safety pendants, phone charges and other miscellaneous items.
  Review and/or resolve complaints, and alert Executive Director of any unusual activities or problems. Plan and participate in resident relations as directed by Executive Director.

QUALIFICATIONS

• High school diploma or equivalent; certification from technical school or Associate Degree preferred.
• 1-2 years of administrative experience, preferably in a property management or real estate environment.