Administrative Assistant

Acro Service Corp; Madison (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

Acro Service Corp in Madison, WI is seeking a contract role to review, analyze, process and document parts requests in accordance with company standards. This on-site position runs 6 months with potential temp-to-hire and requires strong attention to detail and the ability to handle high-volume inquiries.

Responsibilities include processing customer PO’s, researching part inquiries, handling returns, providing quotes, and resolving order discrepancies.

Qualifications

• Elevator part knowledge and five or more years of elevator technical experience is a plus.

Responsibilities

• Process PO’s from Customers.
• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
• Process returned goods paperwork, issue credits/debits.
• Prepare accurate, timely service to internal and external customers to ensure the precise part is delivered in accordance with request and company standards.
• Supply quotes to customers for material in a prompt and accurate manner.
• Identify and resolve order discrepancies in a timely manner.
• Resolve customer inquiries via phone or email
• Handle high volume calls while performing all other tasks
• Lead special projects and other duties as assigned.
• Working knowledge of Word, Excel and heavy Outlook is required
• The ability to read, interpret and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.

Skills

Word

Excel

Outlook

Job description

• Duration – 6 Months (Contract) Potential Temp to Hire
• Location – Madison, WI 53716 (On‑site)
• Shift – Monday to Friday, 7:00 AM – 4:00 PM

Role Overview:

Your Job will be to Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

Key Responsibilities:

• Process PO’s from Customers
• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
• Process returned goods paperwork, issue credits/debits.
• Prepare accurate, timely service to internal and external customers to ensure the precise part is delivered in accordance with request and company standards.
• Supply quotes to customers for material in a prompt and accurate manner.
• Identify and resolve order discrepancies in a timely manner.
• Resolve customer inquiries via phone or email
• Handle high volume calls while performing all other tasks
• Lead special projects and other duties as assigned.
• Working knowledge of Word, Excel and heavy Outlook is required
• The ability to read, interpret and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.

REQUIRED:

• Elevator part knowledge and five or more years of elevator technical experience is a plus.