Administrative Assistant

Hcshiring; Macon (GA); On-site; USD 30,000 - 42,000; Full time

Job summary

Hcshiring in Georgia is seeking a diligent administrative professional to support case management operations. You will handle calls, manage member data, and coordinate referrals, reporting to supervisors and ensuring accurate filing and timely communications.

The role requires strong organizational skills, attention to detail, and the ability to maintain confidential information within a healthcare-oriented environment. On-site position with standard office hours.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Answer and redirect all incoming calls courteously and professionally.
• Reconcile service delivery from providers to each member on a monthly basis and report discrepancies to supervisor.
• Maintain copies of Member Information Forms (MIFs) and enter data into the member's electronic database.
• Receive provider referrals from Case Managers and file them in the member's chart.
• Screen member referrals received from the home office secretary.
• Forward census to the home office on a weekly basis.
• Record minutes of staff and provider meetings and other directives from supervision.
• Maintain a current list of providers and Primary Care Physicians (PCPs) including addresses and phone numbers and update the home office with changes.
• Maintain list of member Emergency Room visits and hospital admissions.
• Submit supply order lists to SCM Home Office as directed.
• Type memos, correspondence, reports, and other documents as directed.
• Send faxes as needed and distribute incoming faxes to recipients.
• Compile and enter information for various computer reports and print/distribute as directed.
• Mail materials using various methods and services as directed.
• Daily upkeep of office machines (changing cartridges, stocking paper).
• Order from home office and ensure new member charts and reassessment packets are available to staff.
• Print and make available certain forms for staff at all times.
• In absence of the Case Manager, process calls related to member transportation issues and resolve; contact Case Manager Supervisor if assistance is needed.
• Run local errands including post office visits and local purchases.
• Attend staff meetings and in-services as directed; perform other duties as directed.

Education

High School Diploma or equivalent

Job description

Duties and Responsibilities:

Except as specifically noted, the following functions are considered essential to this position.

1. Required to courteously and professionally answer and redirect all incoming calls.
2. Required to reconcile service delivery from providers to each member as ordered on a monthly basis and report discrepancies to supervisor.
3. Required to maintain copies of Member Information Forms (MIF’s), forward originals to Case Managers and enter the information into member’s electronic data base.
4. Required to receive provider referrals from Case Managers, enter the information into member’s electronic data base and file in member’s chart.
5. Required to screen member referrals received from home office secretary.
6. Required to forward census to home office on a weekly basis.
7. Required to record minutes of staff and provider meetings and others as directed by supervisor.
8. Required to file other documents in individual member files as directed.
9. Required to maintain a current list of providers and Primary Care Physicians (PCPs) including but not limited to basic information such as addresses and phones numbers and notify the home office with any information changes.
10. Required to maintain list of member Emergency Room visits and hospital admissions.
11. Required to submit supply order list to SCM Home Office as directed.
12. Required to type memos, correspondence, reports, and other documents as directed by supervisor.
13. Required to send faxes on an as needed basis and distribute incoming faxes to intended recipient.
14. Required to compile and enter information for various computer reports and print and distribute as directed.
15. Required to mail materials using various methods and services as directed.
16. Required to perform daily upkeep of office machines including changing cartridges and stocking with paper.
17. Required to order from home office and ensure that new member charts and reassessment packets are available to staff at all times.
18. Required to print and make available to staff at all times, certain forms as directed.
19. May be required in the absence of the Case Manager, to process incoming calls related to member transportation issues/problems and resolve. If assistance is required, the Case Manager Supervisor must be promptly contacted.
20. Required to run local errands including trips to the post office and local businesses for the occasional purchase of supplies.
21. Required to attend staff meetings and in-services as directed by supervisor.
22. May be required to perform other duties as directed by supervisor.

Education Requirement:

High School Diploma or equivalent required.

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