Administrative Assistant

Goodwill Southern California; Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Discount at Goodwill Socal retail

Employee Assistance Program: Mental &

Goodwill Perks: Discounts on dining, 6

Discounts on dining, retail, theme par

Employee Assistance Program: Mental &

Job summary

Goodwill Southern California is seeking a Retail Operations Administrative Assistant to deliver excellent customer service, handle clerical tasks, and support the Retail Operations team with reporting, filing, and office duties.

This full-time role requires 2-3 years of clerical experience, 1-2 years of multi-line phone system work, a high school diploma, and a valid CA driver’s license with insurance; travel up to 25% within Southern California is required.

Qualifications

• 2-3 years of office clerical experience required.
• 1-2 years of multi-line customer service phone system experience required.
• High school diploma or GED required.
• Possesses a valid driver’s license and auto insurance.
• Shift flexibility and overtime when needed.
• Ability to handle confidential information.
• Ability to work with minimal supervision.
• Proficiency with Windows apps (Word, Excel, Outlook) and Google Docs; familiarity with Salesforce and related tools.

Responsibilities

• Handles Retail Customer Service inquiries via calls, emails, texts; closes cases and prepares reports.
• Submits signage and supply orders to print shop and tracks receipt.
• Maintains business licenses and e-files.
• Generates and tracks rewards paperwork and certificates of appreciation.
• Maintains retail directory and DMA alignment; updates SOP manual.
• Manages mail distribution and uploads documents to shared platforms.
• Schedules and hosts department meetings; drafts agendas and takes notes.
• Prepares information for Director Site visits; orders office supplies.
• Prepares training materials; travel up to 25% within SoCal with CA driver’s license.

Skills

Office clerical

Multi-line phone system

MS Office

Salesforce

Google Docs/Workspace

Education

High school diploma or GED

Tools

Salesforce

Database

Order processing

Project Management

Presentation software

Zoom

Job description

Job Description

Posted Thursday, August 13, 2026 at 10:00 AM

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal!

The Retail Operations Administrative Assistant provides excellent customer service by answering customer service inquiries and employee questions in a professional, courteous, and timely manner. The Administrative assists also supports the Retail Operations team by completing all assigned clerical tasks such as posting data for reporting purposes, filing, coding, copying, efaxing, phone calls, and other general office work.

What you'll do:

• Handles all Retail Customer Service line phone calls, emails, texts, inquiries. Follows up on all inquiries and open/pending cases; enters customer cases in customer service database (Sales Force); and follows up and closes all cases accordingly. Prepares customer service reports as requested.
• Submits all retail signage and supply orders to print shop and follows up on location receipt of items.
• Maintains all Business License renewals and e-files.
• Generates, tracks, and logs employee reward paperwork and Certificate of Appreciation.
• Logs and tracks Gift Certificates.
• Records and updates retail directory and District Manager Alignment as needed.
• Maintains Goodwill’s SOP Manual.
• Picks, reviews and distributes retail division incoming and outgoing mail.
• Uploads and maintains documents in shared platforms.
• Schedules and hosts department meetings; Drafts agendas, tracks attendance and takes notes.
• Prepare necessary information for Director Site visits.
• Maintains and orders retail office supplies.
• Prepares training manuals and other materials.
• This position requires travel (25% within Southern California). A valid CA driver's license and state-required auto insurance necessary. Driving records must be acceptable by company’s insurance vendor.

What you bring:

• 2-3 years of office clerical experience required.
• 1-2 years of multi-line customer service phone system experience required.
• High school diploma or general education degree (GED) required.
• Possesses a valid driver's license and state-required auto insurance.
• Shift flexibility and overtime when needed.
• Ability to handle confidential information.
• Ability to work with minimal supervision
• Advanced knowledge of computer programs in a Windows environment, including Word, Excel, Outlook, Google documents, Teams, OneDrive and ability to meet project deadlines.
• Other Software: Salesforce, Database, Order processing, Project Management, Presentation software, Zoom
• Drug Screen, Background Check, and Live Scan required.

Why You’ll Love It Here:

• Opportunity to grow within Goodwill’s retail leadership pathway.
• Supportive, mission-driven culture focused on developing people and strengthening communities.
• Work in a dynamic environment where teamwork, service, and purpose come together.

What's in it for you:

• Hourly Rate range: $22 - $24
• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full-time Positions are eligible for:

• Flexible Spending Account - FSA
• Paid time off (PTO)
• Tuition Reimbursement

Join our mission to transform lives through the power of work — while growing your career with a purpose-driven retail organization making a lasting impact in Southern California communities.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Goodwill is committed to a policy of equal employment opportunity for applicants and employees.Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability.Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination.We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.