Administrative Assistant

247Hire; Los Angeles (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

UCLA Health seeks an Administrative Assistant for a contract assignment in Los Angeles, CA. You will support telehealth access, gather patient information, and coordinate scheduling while maintaining CRM and medical record workflows. Collaboration with Access Services and Telehealth teams is expected.

The role involves independent work, process improvement, and regulatory/operational support for telehealth offerings within the organization.

Qualifications

• Clinic experience preferred, minimum 6 months.
• Care Connect experience required.

Responsibilities

• Process telehealth inquiries, collect demographics, insurance, and medical reports.
• Register patients in Care Connect and Salesforce; upload medical records to Epic via ICAP.
• Triage cases to physicians and coordinate telehealth scheduling; assist with follow ups.

Skills

Clinic experience

Care Connect

Telehealth workflow

Tools

Care Connect

Salesforce

Epic/ICAP

Job description

JOB DESCRIPTION:

26-01973 3413299
UCLA - University of California Los Angeles
Administrative Assistant
Software Guidance & Assistance, Inc., (SGA), is searching for an Administrative Assistant for a Contract assignment with one of our premier Healthcare clients in Los Angeles, CA.

Responsibilities:

• In this role, you will work independently and facilitate access to care for patients who seek telehealth appointments at firm Health by processing inquiries and converting them to patients for firm Health. This involves but is not limited to obtaining required demographic information, insurance information and medical reports, as needed. You will register patients in Care Connect and Salesforce, the department's online CRM, organize and upload medical records to Epic via ICAP. Review medical records, and triage cases to the most appropriate physician at firm Health; collaborate with case managers, as needed. Outreach firm Health clinics and physicians and coordinate scheduling of telehealth appointments. Attend telehealth appointments and assist with any requested follow ups. Identify areas of improvement, and create new processes and procedures as needed. Provide administrative, regulatory and operational support for the organization's telehealth program offerings.
• Reporting directly to the Manager, Access Services, Telehealth Coordinator is responsible for managing telehealth inquiries and requests. Serve as the customer's primary point of contact, document and communicate status and progress. This role will collaborate with other members of Patient Navigation and Business Services as well as members within firm Health, and partner with local clinical and operational leaders and international partners.

Required Skills:

• Previous clinic experience preferred minimum 6 months.
• Care Connect experience

Skills and Requirements – add details here