Administrative Assistant

Kelly Services-Portugal; Lakeport (CA); On-site; USD 26,000 - 28,000; Full time

Job summary

Mykelly in Lakeport, CA is seeking a detail-oriented Branch Coordinator / Administrative Assistant to be the primary contact for patients and healthcare providers, supporting patient care operations through order management, insurance verification, scheduling, and exceptional customer service in a fast-paced medical office.

This temporary-to-hire role requires strong organizational skills, effective communication, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years of related experience in customer service, medical office, or administrative setting.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office.
• Comfortable handling multi-line phone systems.
• Highly organized, detail-oriented, and able to multitask.

Responsibilities

• First point of contact for visitors and high-volume inbound calls.
• Create and manage patient orders in company systems.
• Verify insurance eligibility and obtain equipment authorizations.
• Schedule equipment deliveries and pickups; coordinate with clinical teams.
• Maintain patient files and assist with audits/compliance.

Skills

Strong verbal and writtencommunication

Highly organized, detail-oriented, and

Comfortable handling multi-line phone

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Branch Coordinator / Administrative Assistant

Location: Lakeport, CA

Schedule: Monday-Friday 8:00am-5:00pm (Occasional OT on Saturday)

Pay: $19.00-$20.00

Duration: Temp to Hire Opportunity

Kelly is seeking a detail-oriented Branch Coordinator / Administrative Assistant to serve as the primary point of contact for patients and healthcare providers. This position plays a vital role in supporting patient care operations through order management, insurance verification, scheduling coordination, and exceptional customer service. If you thrive in a fast-paced office environment, enjoy being organized, and take pride in supporting others, this opportunity is for you.

Customer Support

• Serve as the first point of contact for in-person visitors and high-volume inbound calls


• Provide professional, patient-focused service to patients and healthcare providers

Order & Data Management

• Create and manage patient orders within company systems


• Accurately input data and monitor incoming faxes


• Ensure documentation is complete and compliant

Insurance & Billing Support

• Verify insurance eligibility and obtain equipment authorizations


• Collect required documentation for billing purposes


• Maintain accurate billing records and process payments as needed

Scheduling & Coordination

• Schedule equipment deliveries and pickups


• Coordinate closely with clinical teams to ensure timely service

Record Management

• Maintain organized, up-to-date patient files


• Assist with audit documentation and compliance requirements

Qualifications

• High School Diploma or equivalent required


• Minimum 2 years of related experience in customer service, medical office, or administrative setting


• Strong verbal and written communication skills


• Proficient in Microsoft Office


• Comfortable handling multi-line phone systems


• Highly organized, detail-oriented, and able to multitask

This is a great opportunity to join Kelly and make a meaningful impact in a role that supports both patients and healthcare operations.