Administrative Assistant

Nabors Pools LLC; Katy (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health insurance

Training and professional development

Career advancement opportunities

Performance bonuses

Job summary

Nabors Pools LLC in Katy, TX seeks an Administrative Assistant to support Customer Service & Operations. You will handle customer inquiries, assist with fleet and inventory tasks, manage billing support, and help coordinate office processes to maintain smooth daily operations.

The role emphasizes strong communication, organization, and a proactive approach to customer care, inventory control, and cross-team collaboration in a fast-paced environment.

Qualifications

• 1–3 years of customer service, administrative, or operations experience preferred.
• Strong communication and organizational skills.
• Comfortable using computers, phones, email, and spreadsheets.

Responsibilities

• Answer customer inquiries via phone, email, and text and document requests.
• Support fleet management, inventory, mail, and billing processes.
• Maintain accurate inventory records and office supplies.
• Coordinate relationships with realtors and new clients as needed.
• Ensure timely follow-ups and professional customer experience.

Skills

Customer service

Administrative support

Operations coordination

Tools

Spreadsheets

Service software

Job description

Administrative Assistant

Department: Customer Service & Operations

Reports To: Office Manager

Position Summary

The Customer Service Representative is responsible for providing exceptional customer service while supporting the administrative and operational needs of the company.

This position serves as a primary point of contact for customers while also supporting fleet management, inventory, mail, billable hours, and communication between the office and field teams.

Key Responsibilities

Customer Service

• Answer customer phone calls, emails, and texts.
• Respond to questions regarding service, repairs, scheduling, and billing.
• Document customer requests.
• Route technical and service issues to the appropriate team member.
• Follow up on customer concerns.
• Maintain a professional customer experience.
• Schedule all Pool Assessments.
• Create new customer accounts, including leads.
• Deactivate cancelled customers.
• Ensure appointments are scheduled and communicated accurately.
• Complete new client follow ups, client check-ins, cold calling, and general maintenance of customer accounts.
• Complete high level follow ups.

Inventory

• Receive and organize incoming inventory (chemicals, parts, uniforms, etc).
• Verify shipments.
• Maintain accurate inventory records.
• Monitor inventory levels and report low levels for ordering.
• Assist with inventory counts.
• Track inventory received and distributed.
• Report discrepancies and damaged shipments.
• Monitor returned inventory.

Fleet Oversight

• Oversee administrative processes related to company vehicles and inventory.
• Ensure fleet records are accurate and up to date.
• Monitor vehicle maintenance schedules and required services.
• Oversee inventory receiving, tracking, and distribution procedures.
• Monitor inventory levels and purchasing needs.
• Complete monthly inventory and submit it to the Office Manager for purchasing.
• Review significant inventory discrepancies.
• Ensure office and field employees have the supplies necessary to perform their jobs.
• Update all relative spreadsheets and insurance.

Office Support

• Coordinate warranty and callback work.
• Review and complete installed items.
• Receive and sort mail.
• Prepare outgoing mail and packages.
• Maintain organized administrative records.
• Assist with general office organization.

Business Development

• Coordinate relationships with realtors to secure new clients.
• Send a New Homeowner offer letter to homes of clients who sell their home.
• Send thank you/appreciation letters for all 5 star reviews, active referral partners, clients hitting service milestones, social media mentions, etc.

Billable Hours

• Collect and review technician time records.
• Verify billable labor.
• Identify missing or incomplete time entries.
• Ensure billable work is properly documented for invoicing.
• Assist with billing discrepancies.

Qualifications

• 1–3 years of customer service, administrative, or operations experience preferred.
• Strong communication and organizational skills.
• Strong attention to detail.
• Ability to manage multiple priorities.
• Comfortable using computers, phones, email, spreadsheets, and service software.
• Reliable, professional, and dependable.

Performance Expectations

• Prompt customer communication.
• Accurate inventory and fleet records.
• Accurate billable-hour tracking.
• Effective field communication.
• Timely follow-up.
• Strong organization and attention to detail.

Physical Requirements

Primarily office-based with occasional lifting, inventory organization, walking, and outdoor work around company vehicles.

Career Path

Successful employees may advance to Service & Repair Coordinator, Office Manager, or Operations Manager.

Compensation & Benefits

Compensation is based on experience.

Benefits may include:

• Paid time off
• Paid holidays
• Health, dental, and/or vision insurance
• Legal Insurance
• Performance bonuses
• Training and professional development
• Career advancement opportunities