Administrative Assistant

Integrated Services of Kalamazoo; Kalamazoo (MI); On-site; USD 37,000 - 48,000; Full time

Job summary

Integrated Services of Kalamazoo (ISK) seeks a Program Specialist/Administrative Assistant to support the agency. You will handle front desk duties, run reports, collect data, and develop tracking mechanisms for recordkeeping and information retrieval.

Confidentiality is required as you support a trauma-informed, recovery-based culture. Qualifications include a High School diploma or GED with 3 years in office/administrative roles, or a Bachelor’s in Human Services with 1 year in an office

Qualifications

• High School diploma or GED plus 3 years of office/administrative experience, or a Bachelor’s in Human Services with 1 year experience.

Responsibilities

• Provide front desk support and agency assistance, including reports and data collection.
• Develop and maintain tracking mechanisms; manage databases and file administration for records retrieval.
• Maintain confidentiality of consumer information and handle multi-line phone system and mail distribution.
• Support culturally competent, recovery-based practices and a trauma-informed environment.

Skills

Communications

Interpersonal skills

Data entry

Database management

MS Office

Education

High School diploma or GED

Bachelor's Degree in Human Services

Tools

MS Office

Job description

Do you have a passion for improving the lives of individuals with intellectual developmental disabilities? Would you like to be a valuable member of a diversity driven, mission-minded team that impacts our community? Are you looking for work/life balance and an excellent benefit package? If so, we have an exciting opportunity for you to work as a Program Specialist!

What You Will Be Doing

Working as a Administrative Assistant/Program Specialist you will primarily provide support for the agency. You will be responsible for front desk duties, running reports, obtaining data collection, develop/maintain tracking mechanisms, including database administration and file administration for recordkeeping and information retrieval as directed. You will maintain the confidentiality of consumer and other information. You will also be utilizing multi-line phone system, greeting guests, which includes managing the telephone, sorting and distributing mail and faxes, and scanning. This position will be knowledgeable about and actively support 1) culturally competent, recovery based practices, 2) person centered planning as a shared decision making process with the individual, who defines his or her own life goals and is assisted in developing a unique path toward those goals and 3) a trauma informed culture to aid consumers in their recovery process.

What We Require

High School diploma or GED and three years’ experience in office or administrative assistant role, or a Bachelor’s Degree in a Human Services field and one year experience in an office or administrative assistant role. Ability to support the confidential nature of developmental disability, mental health and substance abuse services. Excellent communications skills, interpersonal and human relation skills. Advanced computer skills, including word processing, spreadsheets, database management and e-mail.

Why Work For ISK

Because we make a difference in the lives of the individuals we serve in the Kalamazoo community every day. You will have the opportunity to work with amazing co-workers in an environment that values diversity, inclusion, work/life balance and encourages ongoing education for professional development.

We also offer a competitive compensation and benefits package, with some of the best retirement plans in southwest Michigan including a 6.2% retirement match and pension plan!

You will also enjoy 12 paid holidays, Generous PTO and the opportunity to earn additional PTO hours for participating in our wellness program! Kalamazoo is the home of the Kalamazoo Promise!

Who We Are

Integrated Services of Kalamazoo (ISK) has been delivering quality services and programs to improve the lives of those we serve for over 30 years. ISK works with youth, families, and adults with mental illnesses, intellectual and developmental disabilities, and substance use disorders to help them succeed. We provide welcoming and diverse community partnerships which collaborate and share resources to support individuals and families to be successful and achieve their goals in a trauma-informed environment.

Come Join Us!

Individuals of diverse racial, ethnic, and cultural backgrounds along with bilingual candidates are invited to apply. ISK is an equal opportunity employer that encourages diversity and inclusion among its workforce. ISK fomenta la diversidad y la inclusión. We look forward to meeting you!

Physical Requirements / Working Conditions:

Must be able to perform essential job functions with or without reasonable accommodations, including, but not limited to, visual and/or audiological appliances and devices to increase mobility.

Physical Efforts

Job demands include prolonged sitting and standing. Requires light lifting up to 25 pounds, stooping, kneeling, crouching, or bending. Requires coordination of hands and/or eye/hand/foot and ability to hear and communicate verbally.

Working Conditions

In office environment with noise from computers, copy machine, and telephones. Use of computer for periods in excess of 30 minutes at a time. May be exposed to bloodborne pathogens, infectious diseases, and parasites. May encounter community environments that include homes, schools, courts, and other community settings that may or may not be barrier-free. Travel throughout the Kalamazoo area may be required.