Administrative Assistant

All; Indianapolis (IN); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Career development

Wellbeing & flexibility

Global exposure

Inclusive culture

Job summary

McLarens is seeking an Administrative Assistant to support our operations in the Atlanta area. The role involves clerical duties, report generation, and email/phone communication with internal and external customers.

This position follows a hybrid model with three days in the office and two days remote. The ideal candidate has strong problem-resolution skills, attention to detail, and thrives in a fast-paced team environment dedicated to exemplary customer service.

Qualifications

• High school diploma or equivalent required.
• Minimum 5+ years of office experience.
• Some experience in the insurance industry preferred.
• Proficient with MS Word, Excel, Outlook and Teams.

Responsibilities

• Transcription of dictation and sending/receiving transcription.
• Input and maintain data in claims software systems.
• Telephone and email liaison with clients, insureds and co-workers.
• Assist adjusters with sending Reports and Proofs of Loss; monitor for payment.
• Prepare Unbilled Detail Reports for invoicing and monitor WIP for billing.
• Process invoices and manage accounts receivable in collaboration with Managers.
• Maintain bordereau and client records, including trust accounts.
• Perform other office duties as directed by management.

Skills

Attention to detail

Organizational skills

MS Word

MS Excel

MS Outlook

MS Teams

Communication skills

Insurance industry knowledge

Administrative experience

Typing speed

Education

High school diploma

Tools

Adobe

Job description

Purpose

McLarens is searching for an Administrative Assistant supporting our operations in the Atlanta area. The Administrative Assistant must possess the ability to handle clerical and administrative duties such as generating reports and communicating via phone and email, while providing exceptional customer service to our internal and external customers. This position follows a hybrid work model, with three days per week working from the office and two days remotely from home. Our ideal candidate is someone who has strong problem-resolution skills, is detail-oriented, and enjoys working in a fast-paced team environment with professionals dedicated to providing exemplary customer service. The Administrative Assistant will be expected to manage multiple competing priorities and meet (sometimes short) deadlines with a positive and enthusiastic attitude. This position involves various responsibilities and requires flexibility and a willingness to take the initiative to learn business acumen and terminology.

Key Accountabilities

• Transcription of dictation and/or send/receive transcription to and from service, proof incoming transcription documents.
• Facilitate the data for file set‑up of new assignments to the Center of Excellence; claim acknowledgement letters.
• Input and maintain data into Company claims software systems as required; claim file maintenance to keep data current.
• Telephone and email liaison with clients/insureds/co-workers.
• Assist adjusters with sending out Reports, Proofs of Loss, monitor for return, forward to carrier for payment, and follow up for payment if required, other correspondence as needed.
• Prepare Unbilled Detail Reports for invoicing and monitor adjuster’s WIP report weekly for billing and file closure.
• Ensure outside contractors’ invoices are handled according to corporate procedures on a timely basis.
• Assist as needed for accounts receivable, working with the Collections Manager and adjusters to maximize collection activity.
• Maintenance of bordereau and records for clients, as needed, including trust accounts.
• Process Incoming Funds Notice and Trust Disbursement Requests for monies in Trust.
• Perform other office duties as directed by Office Manager and Regional Office Manager.
• The employee should be analytical, detail-oriented, flexible, and decisive. He/she should be able to multi-task and cope with deadlines.
• To perform this job successfully, the employee must possess strong communication and interpersonal skills so that effective working relationships can be developed and maintained.
• The employee should be competent in utilizing office equipment including but not limited to computer, e‑fax, multi‑function copier/scanner, etc. as well as excellent keyboarding/typing skills.
• The employee should possess a working knowledge related to the Microsoft suite of products; specifically, Outlook, Word, and Excel.
• To perform this job successfully, the employee should possess a high degree of initiative and be able to work well both independently as well as within a team environment.
• Other duties as assigned.

Experience and Qualifications

• Strong attention to detail and accuracy
• Organized and able to prioritize; ability to work with minimal supervision once trained
• High School diploma or equivalent
• Minimum of 5+ years’ office experience
• Some experience in the insurance industry preferred
• Experience working in Administrative Assistant role or equivalent position
• Strong knowledge of MS Word, MS Excel, Adobe, Outlook, and Teams
• Strong verbal, grammar, and written communication skills

The Workplace

Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also ahuge opportunity. McLarens is a premier independent loss adjusting and forensic technical servicesfirm, with a global network that delivers consistently excellent service supported by deep localexpertise.Our work spans industries and the globe. From disaster relief to aviation, engineering to naturalresources, our people get everything they need to impact lives on a global scale. We take ourdevelopment seriously and offer careers that empower our people to strive for bigger goals andreach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast anaverage of over 20 years' experience.We’re building a culture where talent shines. Where ambition is everything. And people come first.It's your career, so why compromise?

What Drives Us

At McLarens, our commitments shape every experience- for our clients, our people, and thecommunities we serve.

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits

• Compensation: Competitive salary and performance-related incentives.
• Development: Access to technical training, global knowledge-sharing, and career growthopportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work,flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.Individual progress, global purpose. It’s all here at McLarens.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.