Dispatch & Customer Service Representative

RHEMA ELECTRIC LLC; Burlington (WA); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

Paid time off

Job summary

Rhema Electric LLC in Burlington, WA is seeking a Dispatch & Customer Service Representative to support service dispatch and customer relations. This full-time, on-site role focuses on tracking job progress, communicating schedules with managers, and ensuring customer satisfaction.

The position runs Monday to Friday, 7:00am–3:30pm. Ideal candidates have strong people and computer skills, 2+ years of office experience, and a commitment to accuracy, confidentiality, and teamwork. Benefits included.

Qualifications

• High School Diploma or GED required.
• Minimum two years of office experience.
• Must be able to accurately keyboard 40 wpm.
• Strong customer service skills and professional demeanor.
• Proficient in Microsoft Word, Excel, and Google Drive.
• Excellent organizational and time-management abilities.

Responsibilities

• Answer phones and provide customer service for the service department.
• Dispatch technicians for repair calls and coordinate with other departments.
• Set up new customers and jobs, collect required information, and maintain files.
• Schedule with Commercial and Residential Managers while maintaining the service calendar.
• Follow up with customers to schedule service after completion.
• Assist Accounts Receivable with invoices, payments, and processing credit card payments.
• Track, report, and follow up on marketing leads and customer satisfaction.
• Obtain permits, request inspections, and follow up on corrections.
• Attend service meetings and support management and staff.

Skills

Customer service

Data entry

Typing 40 wpm

Microsoft Word

Excel

Google Drive

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Dispatch & Customer Service Representative needed for an electrical contracting & service company in Burlington, WA.

We are looking for a motivated person with strong people skills and computer skills to assist with service dispatch and customer service relations. In addition to dispatching, this person will be tracking and following progress on jobs, making sure the customer is satisfied and all follow-up is completed. Our dispatch and customer service admin will work closely with the service managers to communicate schedules, obtain information, and help our customers and technicians feel supported.

This is a full-time employment opportunity for someone looking for long term employment with a company that feels like family. Monday to Friday, 7:00am-3:30pm in an on-site office position.

Essential Duties and Responsibilities:

• Perform general office duties for the service department including answering phone, customer service, tracking, renewing contracts, scanning documents & electronic filing.
• Dispatch technicians daily for repair calls or with other departments.
• Set-up all new customers and jobs, collecting required job information and maintaining files/compliance on an on-going basis.
• Schedule with Commercial and Residential Managers while maintaining the shared service calendar and monitoring after-hours calls and technicians.
• Review technicians debriefs as well as follows up with the customer to schedule service as needed.
• Assist Accounts Receivable as needed: including creating and sending customer invoices, receiving payments, collecting down payments, and processing credit card payments.
• Tracking, reporting, and following up on all incoming marketing leads.
• Following up on customer satisfaction after service.
• Obtaining electrical permits, requesting inspections, and following up on corrections.
• Handle Warranty paperwork by submitting and tracking appropriately.
• Attend service meetings and provide updates to admin staff.
• Work effectively with management and other employees while maintaining quality of work, accuracy, confidentiality, and professionalism.
• Provide a professional, friendly, point-of-contact for customers, field employees, and management
• Assist team members as needed.
• Support service and accounting departments with other routine administrative tasks as assigned.

Preferred Qualifications and Skills:

• High School Diploma or GED
• Two or more years of relevant experience in an office environment
• Must be able to accurately key-board 40 wpm
• Strong Customer Service skills; consistently professional and courteous to both internal staff and external customers
• Ability to focus and follow instructions while working independently or in a team setting
• Meet deadlines and handle multiple tasks accurately and efficiently in a fast-paced environment
• Strong organizational and time management skills with the ability to prioritize tasks effectively
• Proficient data entry skills with experience in Microsoft Word, Excel, and Google Drive
• Outstanding communication skills, both written and verbal
• Attention to detail in a changing environment
• Seeks assistance as needed and asks questions in a timely manner and to appropriate staff.
• Consistently meets the overall goals of Service & Accounting Department.
• Desire to learn and grow with the company
• Punctual and dependable with reliable means of transportation

Office administrative and accounting experience a plus.

Construction background is preferred but not required.

Pay depending on experience. Estimated Annual Salary Range: $48k-$58k

This employee will be eligible for our company benefits package including medical, dental, vision, life insurance, 401k, and paid time off. Employees’ medical premiums are paid by the employer. Employees are responsible for spouse and dependent premiums.