Administrative Assistant

Integris Group

Glastonbury (CT)

On-site

USD 25,000 - 39,000

Full time

12 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Employee Assistance Program (EAP)

401(k) with company match

Short and long-term disability

Paid time off and holidays

Job summary

Integris Group in Glastonbury, CT seeks an Administrative Assistant to be the in-office, client-facing first point of contact. You will interact with insureds, brokers, and senior staff, managing documents, billing coordination, and portal support.

The role requires strong communication, organization, and multi-tasking abilities, with professional handling of COIs and insurance documents. A non-exempt, full-time position based at the Glastonbury home office.

Qualifications

Strong customer service orientation.
Excellent written and verbal communication.
Ability to manage multiple tasks.

Responsibilities

Provide phone coverage for the main line during working hours.
Mail processing for the company.
Prepare insured documents received by phone, fax, and email.
Organize documents and manage billing information for insureds.
Assist in processing COIs and loss history requests with timely delivery.
Report and coordinate portal issues with Marketing and Membership.

Skills

MS Office

Phone etiquette

Organizational skills

Education

High school diploma

AA/BA preferred

Tools

CRM software

Insurance systems

Job description

Integris Group is a medical professional liability insurance carrier. We put our talents to work protecting dedicated physicians and their practices. Headquartered in Glastonbury, CT, with an office in Jacksonville, FL, we insure health care professionals in 22 states. Our long history of growth and evolution has set the stage for continued success and a very exciting future. We are here to make a positive impact in the lives of our policyholders and the medical community. We offer a challenging and rewarding environment where you can see the results of your hard work. If you thrive in a highly collaborative, mission-driven environment, we invite you to explore the following position.

Job Title: Administrative Assistant (Full Time, Non-Exempt)

Job Description

The Administrative Assistant role is a key point of contact for Integris Group. This role is in office, client facing and requires professional interaction with members (insureds), potential insureds, brokers and agents, Integris Group employees, senior management, and Board of Directors. The incumbent must have excellent oral and written communication skills and be able to organize and track work using paper and electronic methods. This position is non-exempt and reports directly to the Chief Underwriting Officer in our Glastonbury, CT home office.

Responsibilities and Competencies

General

Provide phone coverage for Integris Group’s main phone line between the hours of 8:00-5:00. (Backup coverage will be provided during the lunch hour of 12:00-1:00).
Mail processing for the company.
Preparation of Insured documents which arrive via phone, fax, and email.
Organize documents in an effective and efficient manner (ex. preparing certificates of insurance, loss history requests, etc.).
Ability to work with various departments in preparation of periodic billing/invoices for insureds and assist in managing and communicating with insureds on receipts, overdue billing invoices, and general billing information.
Customer Service and Support – direct policyholders and brokers when issues arise in the portals by partnering with business development to resolve issues such as (ie. password and email resets, issues paying bills, and registration questions/issues).
Assist with the preparation and processing of insureds' Certificates of Insurance (COIs) and Loss History requests. Organize requests by date received and ensure all requests are completed within 48 hours. Responsible for accurately preparing, reviewing, and processing COIs and loss history documents in an effective, efficient, and timely manner while maintaining a high level of customer service and attention to detail.
Report and coordinate all portal issues to the “Marketing and Membership Representative” that include coordinating with vendors to identify and resolve the issue(s).

Administrative

Collect/update insured information for members/practice managers which includes reaching out to members for demographic information.
Assist in processing mail merge(s), mailings/shipments with all departments.
Reporting/Data Build prospect lists for new business territories for further analysis and outreach at the direction of senior management.
Partner with appropriate department to update and maintain submissions and inquiry log.
Office Supply ordering for the company.
Partner with managers for ordering needs and organize pickup/delivery with vendors.
Roles and responsibilities may change as Integris Group evolves.

Requirements, Tasks, and knowledge will include (but not limited to):

Customer Services oriented individual.
Phone business acumen: Ability answer questions regarding Insured’s premiums, payments, general coverage inquiries, certificates of insurance, and if needed, transfer calls to appropriate department.
Understanding of insurance policy documents.
Ability to prepare and send policy packets regularly as well as organize and prepare envelopes for mailing.
Ensure invoice reports and insured invoices match one another.
Act as a backup/assistant to Executive Assistant for meeting preparation.

Qualifications and Skills

High school degree required. Associate or bachelor’s degree preferred.
Competent at using MS Office suite of products.
Understanding of insurance information systems (underwriting, billing, etc.) preferred.
Excellent time management skills and ability to prioritize work.
Attention to detail and problem-solving skills.
Strong organization skills and ability to multi-task.
Working knowledge of office equipment such as printers and fax machines.
Strong interpersonal, written, and verbal communication skills.

If the employee proves that they excel at the assigned responsibilities, they may be assigned additional, more complex tasks. These more complex tasks can lead to new roles and advancement opportunities throughout Integris Group.

Location

The position requires attendance in the Glastonbury, CT office, Monday-Friday.

As leaders in the healthcare industry, we’re passionate about the health and well-being of our employees. We want everyone at Integris Group to feel valued and energized as they work to fulfill our mission. We support employees with generous benefits including:

Health and Well-being