Administrative Assistant

Second Day; Frederick, Northern (MD, KY); Hybrid; USD 47,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

2 weeks paid time off

Paid sick leave

14 annual paid holidays

Job summary

Maryland Center for Legal Assistance (MCLA) seeks a proactive Intake Clerk to greet visitors, guide them through the intake process, and route inquiries to the appropriate staff at the Frederick County Help Center. You will manage data entry and maintain filing systems, supporting our mission to expand access to civil legal services.

The role requires strong organizational skills, proficiency with Microsoft Office, and excellent written and verbal communication.

Qualifications

• High school diploma or GED required.
• 1–2 years of administrative experience in an office setting.
• Proficient data entry and office software.

Responsibilities

• Greet visitors and guide them through the intake process.
• Answer telephone calls and direct calls to relevant staff.
• Enter data accurately and efficiently.
• Order supplies.
• Maintain accurate, updated filing system for all matters in the Frederick County Help Center.
• Update online calendars.
• Coordinate submission of necessary human resources and information technology documents.
• Generate reports and other assignments as needed.
• Perform other duties as assigned by the supervisor.

Skills

Time management

Organizational skills

Professional demeanor

Data entry

Microsoft Office

Written communication

Oral communication

Presentation skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Maryland Center for Legal Assistance (MCLA) expands access to justice by providing free, compassionate, innovative, and high-quality legal services. Through comprehensive legal advice, education, and collaboration with community partners, we empower all people, regardless of means or background, to navigate the civil legal system with confidence.

MCLA, through a contract with the Maryland Judiciary, operates Court Help Centers throughout Maryland to provide in-person and remote legal advice to civil litigants via phone, chat, email, and video conference. The Help Centers deal with a wide range of civil legal matters, including landlord-tenant, consumer matters such as debt collection and credit card cases, child support, and criminal record expungements to remove barriers to obtaining housing, employment, and child custody.

Job Description:

• Greet visitors and guide them through the intake process.
• Answer telephone calls and direct phone calls to relevant staff.
• Enter data accurately and efficiently.
• Order supplies.
• Maintain accurate, updated filing system for all matters in the Frederick County Help Center.
• Update online calendars.
• Coordinate submission of necessary human resources and information technology documents.
• Generate reports and other assignments as needed.
• Perform other duties as assigned by the supervisor.

Requirements

Qualifications

• Good time management and organizational skills.
• A professional and personable demeanor.
• Proficiency with technology,including data entry.
• Excellent Written and oral communication abilities, including experience designing and making presentations.
• Well-versedin Microsoft Office and able to quickly grasp new technologies.

Required Education and Experience

• High School or GED Equivalent
• 1-2 yearsofadministrative experience in an office setting or law firm

Benefits:

The salary range for this position is $47,000 - $55,000.

• health
• dental
• vision
• life insurance
• a 401(k)-retirement plan
• 2 weeks paid time off
• paid sick leave
• 14 annual paid holidays
• and more

The position will remain open until filled.

Maryland Center for Legal Assistance is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic as established by law. We are committed to creating an inclusive and respectful workplace, reflective of our core values, for all employees.