Administrative Assistant

Steppingstone, Inc.; Fall River (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Steppingstone, Inc. seeks an Administrative Assistant to join the Program Team. The role includes billing, clerical duties, bookkeeping and related office tasks, with potential for flexible shifts including weekends. The position supports the agency's Finance Department and requires strong data skills.

Ideal candidates bring at least two years in office management and billing, proficiency in Excel and familiarity with electronic health records. A valid driver’s license is required for travel.

Qualifications

• Associate’s degree in business management preferred.
• Two years of experience in office management, supervisory experience, and billing with Managed Care Organizations/third party billing.
• Excellent verbal and written communication skills.
• Strong computer skills, knowledge of electronic health records and data collection.
• Valid driver’s license required due to business-related travel.

Responsibilities

• Assist in program billing, report preparation, purchasing, and bookkeeping.
• Direct and supervise office-related tasks, typing, filing, memos, and telephony.
• Review work quality and quantity; train staff as needed.
• Maintain files, records, and databases; ensure organized documentation.
• Support Finance with accounts receivable/payable, 3rd party billing, and reconciliations.
• Respond to inquiries and communicate with clinical team on consumer concerns.

Skills

Office management

Billing

Supervisory experience

Data entry / data collection

Verbal communication

Written communication

Attention to detail

Microsoft Excel

Electronic health records

Travel readiness

Education

Associate’s degree in business management

Tools

Excel

EHR software

Job description

Description

SUMMARY: The Administrative Assistant works as an integral part of the Program Team. The Administrative Assistant will perform, but is not limited to the following duties: responsible for administrative functions including billing, clerical, bookkeeping, accounting and other related office duties. This position may require a flexible schedule including 1st and 2nd shifts and Saturdays. The agency has the right to change shifts based on the needs of the organization.

ESSENTIAL FUNCTIONS:

Position Specific Duties

• Provide assistance in the area of program billing, report preparation, purchasing, bookkeeping, etc.
• Direct, supervise and perform office-related duties including but not limited to typing, filing, preparing memos, letters, and agendas, faxes, composing correspondence and providing telephone coverage.
• Assign, check, and review quality and quantity of work performed and resolve questionable cases or problems.
• Orient and train new and/or regular staff as needed.
• Utilize the computer in preparing various monthly billings, databases, spreadsheets, and other related data.
• Maintain all assigned office equipment in a clean and workable condition.
• Ensure all assigned files, records, and databases are maintained in a neat, orderly, and efficient manner for reference and follow-up purposes.
• Makes recommendations regarding new and /or modified office procedures, policies and office equipment.
• Answer and resolve a variety of questions, problems, informational requests, discrepancies, etc. within scope of own position responsibilities.
• Assist the agency’s Finance Department by performing accounting and related functions including but not limited to: accounts receivable and payable, 3rd party billing and tabulation, bank deposits, reconciliations, etc.
• Observe and identify consumer concerns and communicate with the clinical team.
• Ability to climb three flights of stairs to deal with emergencies.
• Ability to respond to emergency situations by placing calls to Fire, Rescue, Police, and Medical etc.

Administrative Tasks:

• Complete all required documentation in a timely manner.
• Perform program recordkeeping, filing, and the organization of vital documents.
• Provide telephone coverage for the assigned program and direct calls to other programs as needed.
• Participate in required supervisions, staff meetings and trainings.
• Participate and cooperate in any investigations conducted by internal and external agencies.
• Ability to use a computer including inputting information into data systems.

Compliance Requirements:

• Remain awake during your shift at all times.
• Attend all mandatory trainings and update all licenses and certifications.
• Adhere to program/project/department requirements and services.
• Follow all reporting guidelines by deadlines including the completion of a Confidential Incident Report.

QUALIFICATION REQUIREMENTS:

The Administrative Assistant must perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The qualifications listed below are representative of the knowledge/skill and/or ability required.

• Associate’s degree in business management preferred.
• Minimum of two years of experience with office management, supervisory experience, and billing Managed Care Organizations/third party billing required.
• Superior attention to detail, organizational skills, analytical skills, computer skills and multi-tasking skills.
• Excel in verbal and written communication skills
• Good working knowledge of computers, electronic health records and data collection.
• Requires valid driver’s license due to business-related travel.