Administrative Assistant

Avid Health at Home; Fairview Heights (IL); On-site; USD 36,000 - 52,000; Full time

Job summary

Avid Health at Home is hiring an Administrative Assistant to provide administrative support for day-to-day branch operations and staff. This position is available immediately.

You will answer calls, greet guests, manage emails, maintain reception areas, and assist with scheduling and supplies. All duties require attention to HIPAA regulations and strong customer service.

Qualifications

• Education: High School Diploma or equivalent; some college preferred.
• At least 1 year healthcare or related experience preferred.
• Strong knowledge of Word, Excel, Windows, and email required.
• Ability to type 35 wpm and perform accurate data entry.

Responsibilities

• Provide administrative support and assist with day-to-day branch operations.
• Answer and route calls professionally and take accurate messages.
• Greet guests and direct them to resources.
• Manage general email inquiries and shared inbox.
• Ensure HIPAA compliance and maintain reception/office areas.
• Assist Care Managers with scheduling, recruiting, and events.
• Perform data entry and file paperwork.

Skills

Word

Excel

Windows

Email

Typing 35 wpm

Data entry

Customer service

Verbal communication

Written communication

Bilingual English/Spanish

Education

High School Diploma

Some college preferred

Job description

Description

Avid Health delivers exceptional personalized in-home care services by hiring compassionate people who believe in taking care of our clients, fellow employees, and the communities we serve.

We believe in Access, Value-Based Care, Innovation, and Dedication to Quality.

JOIN OUR TEAM!

Avid is hiring an Administrative Assistant. This position is available immediately.

The role of the Administrative Assistant is to provide administrative support and assistance with day-to-day branch operations and staff.

Essential Job Responsibilities:

• Participate in all general office administrative operations including, if needed, on-call responsibilities, to ensure business continuity.
• Answer and direct calls in a professional and polite manner, taking complete and accurate messages with pertinent details for follow up, and deliver to responsible party in a timely fashion.
• Greet office guests and direct them to the appropriate resource.
• Monitor and respond to general email inquiries and shared inbox.
• Provide excellent customer service in all interactions.
• Sort and distribute incoming mail and packages.
• Maintain clean and organized reception area, as well as shared office spaces including but not limited to, conference room(s), file room, and supply closet.
• Inventory office supplies and marketing items, and place orders when required.
• Assist Care Managers with calls to fill vacant shifts, Recruiter with scheduling and preparing for orientations or job fairs, and Operations Manager with ad hoc requests or projects.
• Perform data entry in systems as needed.
• Sort and file paperwork in proper location.
• Participate in company meetings, training, and events as required.
• Follow Agency Policies and Procedures and ensure all HIPAA regulations are adhered to.
• All other duties as assigned.

Requirements

Qualifications:

• Education: Minimum High School Diploma (or equivalent). Some college preferred.
• Travel: Travel may be required for business purposes. The employee must have a valid driver’s license issued by the state in which they work, a satisfactory driving record, and an operational vehicle.
• Work Experience: Minimum of one year related experience required, preferably in a healthcare setting. Working knowledge of multi-line phone and computer systems.
• Hours of Work: Monday-Friday, weekends and holidays as needed. Occasional need for flexible hours to meet the educational needs of staff and agency. Able to rotate calls and respond to assist as needed if on call.
• Skills and Additional Requirements:
• Essential Technical Skills: Working knowledge of Word, Excel, Windows, Email, typing of 35 wpm and accurate data entry skills.
• A specific understanding of geographical/cultural requirements of branch office is preferred.
• Satisfactory verbal and written communication skills.
• Ability to concentrate with frequent interruption, handle pressure of deadline, good judgement, ability to follow procedures, ability to work independently.
• Ability to prioritize work activities and complete assignments in a self-directed manner with minimum need for constant supervision

Language: Bilingual – English/Spanish a plus.

ADA Requirements:

• Candidates will have the physical ability to perform job-related duties, which may require lifting a minimum of 10 pounds, bending, stooping, stretching, pulling, and pushing.