Administrative Assistant

CrossCountry Mortgage; Edina (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

CrossCountry Mortgage is hiring an Administrative Assistant at their Bloomington/Edina branch. This full-time position focuses on providing support for the residential mortgage team, with no prior experience required due to extensive training available.

The role involves taking incoming calls, scheduling appointments, managing client expectations, and performing basic application processing. Compensation ranges from $45,000 to $65,000 per year, with flexible hours within the office.

Qualifications

• Ability to finish detailed work quickly.
• Strong interpersonal skills and communication skills.
• Technologically savvy and capable of troubleshooting.

Responsibilities

• Schedule appointments, including travel arrangements.
• Act as a liaison between clients and staff to improve customer retention.
• Oversee marketing efforts.

Skills

Excellent Phone Presence

Sales Support Skills

Proficient with Numbers

Excellent Computer Skills

Attention to Detail

Desire to Learn

Sense of Urgency

Education

High school diploma or GED

Tools

Microsoft Office Word

Microsoft Excel

Job description

Overview

CrossCountry Mortgage is hiring an Administrative Assistant for our Bloomington/Edina branch. We are seeking a full-time assistant for our residential mortgage team. This is a very dynamic position. No experience is required, as we have extensive training available and a detailed process in place. Today's mortgage industry is rapidly growing, and income potential is excellent. This position is a great opportunity to learn how to do mortgages the right way.

Required Skills

• Excellent Phone Presence
• Sales Support Skills - warm inbound calls
• Proficient with numbers
• Excellent computer skills - ability to pick up new apps and software quickly
• Attention to detail - ability to closely follow a detailed process
• Desire to learn a new industry
• Sense of urgency - knowing what is important and what isn't

Basic Job Duties

• Takes incoming calls from mortgage clients and applications, and schedules time with the team leader
• Talk with clients to complete basic application information, collect documents, and process loans through various software programs
• Manage incoming clients to ensure proper follow-up, and conversions are accomplished
• Manage client expectations and updates until a property is found and the client is under contract

This is an in-office position. Hours are 8 am to 5 pm Monday through Friday, with some schedule flexibility.

Responsibilities

• Schedule appointments, including travel arrangements or other company engagements
• Answer phone calls and emails to act as a liaison between clients and staff members to improve customer retention and referral rates
• Oversee online and print marketing efforts

Qualifications

• Shows ability to quickly finish very detailed work
• Shows great interpersonal skills and excellent written communication
• Technologically savvy; basic knowledge of Microsoft Office Word and Excel programs and filing systems with the ability to learn new programs quickly and troubleshoot common issues
• High school diploma or GED required
• Prior experience in office management or our industry is a plus
• Must reside within 30 miles of Edina, MN

Compensation

$45,000 - $65,000 per year