Administrative Assistant

Maguire Automotive Group; City of Ithaca (NY); On-site; USD 23,000 - 26,000; Full time

Job summary

Maguire Automotive Group in Ithaca, NY is seeking an Administrative Assistant for the Used Car Department.

This full-time clerical position offers an hourly wage of $17.00 to $19.00, with responsibilities spanning customer accounts, delinquency management, title and DMV tasks, and overall dealership operations.

Qualifications

• Strong problem-solving ability.
• Ability to remain calm and professional under pressure.
• Empathetic with customers while maintaining firm payment expectations.
• Team-oriented mindset contributing to management discussions.
• Strong work ethic and willingness to contribute to all aspects of dealership operations.

Responsibilities

• Manage customer accounts and work delinquency lists daily to keep overdue payments at a minimum.
• Communicate with customers regarding past-due payments, arrange payment plans, and encourage automatic payment enrollment whenever possible.
• Work with customers to keep them in their vehicles and maintain lease agreements; handle service-related concerns when they impact payments.
• Process repossession orders when necessary and coordinate with FLX Wrecker to retrieve vehicles.
• Work toward reuniting customers with their vehicles by resolving payment issues and reinstating agreements.
• Participate in weekly management meetings to review delinquent accounts and develop cost-effective solutions to keep customers paying.
• Manage and oversee GPS Recovery System, update and navigate as needed.
• Prioritize payment solutions over repossession as per policy.
• Assist with the purchasing of vehicles, stocking into inventory, and tracking titles.
• Follow up on pending titles and documentation to ensure vehicles are ready for sale.
• Ensure vehicles are entered into dealership systems in a timely manner.
• Process vehicle deals through Verify and handle DMV-related tasks, including issuing plates and registration.
• Process wholesale deals and complete required reporting for accounting.
• Assist with overall dealership operations and maintain organization of the lot and workspace.
• Order office supplies and materials; stay productive during downtime and improve store organization.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Administrative Assistant

Used Car Department - Sales FULL-TIME Clerical Tim Maguire, Ithaca, NY, US

Salary Range: $17.00 To $19.00 Hourly

Primary Responsibilities

• Manage customer accounts and work delinquency lists daily to keep overdue payments at a minimum.
• Communicate with customers regarding past-due payments, arrange payment plans, and encourage automatic payment enrollment whenever possible.
• Work with customers in a firm but empathetic manner, with the goal of keeping them in their vehicles and maintaining their lease agreements. Handle service-related customer concerns when they impact a customer's ability to continue making payments.
• Process repossession orders when necessary and coordinate with FLX Wrecker to retrieve vehicles.
• Work toward reuniting customers with their vehicles whenever possible by resolving payment issues and reinstating their agreements.
• Participate in weekly management meetings to review delinquent accounts, discuss current situations, and develop cost-effective solutions to keep customers paying.
• Manage and oversee our GPS Recovery System, update and learn to navigate
• Maintain the philosophy of "Get the cash, not the car" by prioritizing payment solutions over repossession whenever possible.
• Additional duties as assigned.

Administrative & Operational Duties

• Assist with the purchasing of vehicles, stocking them into inventory, and tracking titles.
• Follow up on pending titles and documentation to ensure vehicles are ready for sale.
• Ensure vehicles are accurately entered into all dealership systems in a timely manner.
• Process vehicle deals through Verify and handle DMV-related tasks, including issuing plates and registration.
• Process wholesale deals and complete required reporting for accounting.

Dealership Operations

• Assist with overall dealership operations, as the team handles nearly every aspect of the business internally.
• Help maintain organization of the lot, including vehicle placement and cleanliness.
• Ensure the dealership workspace remains organized, stocked, and professional, including ordering office supplies and materials when needed. Take initiative during downtime to stay productive, complete self-training, and improve organization within the store or lot.

Expectations for the Role

• Strong problem-solving ability and willingness to work through challenging situations.
• Ability to remain calm and professional under pressure.
• Capability to be empathetic with customers while maintaining firm expectations regarding payments and responsibilities.
• A team-oriented mindset, contributing to discussions and solutions during management meetings.
• A strong work ethic and willingness to contribute to all aspects of dealership operations.

Disclaimer:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by theirsupervisor.
• The dealership reserves the right to add to or revise an employee's job duties at any time at its solediscretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.