Administrative Assistant

Maya Hotels; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Join Maya Hotels as an Administrative Assistant, providing essential administrative support and ensuring excellent guest interactions. This role requires strong organizational skills and a commitment to exceptional customer service. Embrace the opportunity for career growth while being part of a leading company in the hospitality industry.

Benefits

Medical, Dental and Vision Insurance

100% Employer Paid Life Insurance

Retirement Savings: 401K with Employer Contribution

Employee Perks: Employee Referral Program, hotel discounts

Paid Time Off (PTO)

Qualifications

• 1+ years in administrative roles, preferably in hospitality.
• Proficiency in Microsoft Office and Google Workspace.
• Strong interpersonal and teamwork skills.

Responsibilities

• Support General Manager and department heads with administrative duties.
• Assist with accounts payable and receivable.
• Welcome and assist incoming guests and vendors.

Skills

Communication

Organizational

Problem Solving

Detail-Oriented

Education

Associate's degree

Tools

Microsoft Office

Google Workspace

Job description

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Holiday Inn Express & Suites Charlotte Airport | 108 Airport Commons Dr. Charlotte, NC 28208

Join Maya Hotels and Take the Next Step in Your Career!

Are you an efficient and results-oriented professional with a passion for hospitality? At Maya Hotels, we are seeking a dynamic Administrative Assistant to provide administrative support at our hotel. If you thrive in a fast-paced environment and enjoy working with top hospitality brands, this is the opportunity for you!

Why Join Maya Hotels?

Maya Hotels is a leading name in the hospitality industry, dedicated to providing exceptional guest experience. We are proud to represent multiple outstanding brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn and Aloft. Our commitment to excellence, coupled with our friendly and welcoming atmosphere, sets us apart in the market.

Learn more about us at www.mayahotels.com.

What We Offer

• Medical, Dental and Vision Insurance.
• 100% Employer Paid Life Insurance.
• Voluntary Life and AD&D, STD, Accident and Critical Illness Insurance.
• Retirement Savings: 401K with Employer Contribution.
• Employee Perks: Employee Referral Program, hotel discounts, and more!
• Work-Life Balance: Paid Time Off (PTO).
• Competitive salary and performance-based bonuses.
• Career growth opportunities within the Maya Hotels family.
• A supportive and friendly work environment.
• The chance to work with ten well-respected hotel brands.
  
  

Job Description

Essential Duties and Responsibilities:

Administrative & Financial Support

• Support the General Manager and department heads with administrative duties.
• Assist with accounts payable and receivable, in coordination with the Corporate Accounting team.
• Create and maintain database records, tracking hotel reports and documents.
• Help with the annual fixed asset inventory, ensuring accuracy and timely submission.
• Maintain front office administrative operations, including mail, filing, and supply inventory.
• Perform basic bookkeeping activities as assigned.
• Prepare and send overnight mail packages and coordinate hotel-wide mailing projects.
• Run local errands such as bank deposits, post office runs, or picking up supplies.
• Maintain organized digital and paper files and folders, ensuring easy access and proper storage.
  
  

Guest & Team Interaction

• Welcome and assist incoming guests, vendors, and visitors, offering a warm and professional first impression.
• Handle and screen phone calls, routine mail, and internal communications.
• Support various hotel projects through research and coordination.
• Liaise with vendors and local service providers as needed.
  
  

Professionalism & Safety Standards

• Maintain a clean and professional work area.
• Prepare correspondence and business documents on behalf of hotel leadership.
• Adhere to Maya Hotels’ and Hilton brand standards, including grooming and uniform expectations — a smile is considered part of the uniform.
• Follow and promote all hotel safety, sanitation, and emergency procedures, including familiarity with fire panel procedures and evacuation protocols.
• Practice safe working habits, including proper lifting, reporting hazards, and chemical use.
• Demonstrate professionalism under pressure and use good judgment to resolve problems quickly.
• Support the hotel's sustainability and recycling initiatives.
  
  

Education, Skills And Abilities

• Education: Associate’s degree or relevant experience considered.
• Experience: 1+ years in administrative roles, hospitality industry preferred but not required.
• Technical Skills: Proficiency in Microsoft Office (e.g., Excel, Word) and Google Workspace. Experience with hotel management systems (e.g., Opera, Lightspeed) is a plus.
• Detail-Oriented & Organized: Strong organizational skills with the ability to multitask and manage priorities effectively.
• Communication & Collaboration: Strong interpersonal and teamwork skills to coordinate across executives. Excellent written and verbal communication skills.
• Self-Motivated & Driven: Ability to anticipate needs proactively. Self-motivated, and problem-solving abilities.
• Confidentiality: Ability to handle sensitive information with discretion and integrity.
  
  

Physical Requirements

• Ability to sit for extended periods of time.
• Frequent use of hands for typing, writing, and handling office equipment.
• Occasionally lifting items up to 20lbs.
• Comfortable working in an office setting with extended screen time.
• Occasionally hotel-location based work depending on project needs and schedules of executives.
  
  

Ready to Join the Team?

Apply today by submitting your resume detailing your relevant experience to show us why you're the perfect fit for Maya Hotels. We look forward to welcoming you to the Maya Hotels Family!

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any others job related duties assigned by their supervisor.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Qualified individuals with disabilities who require reasonable accommodation to perform the essential functions of the job should contact the Human Resources department.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

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