Administrative Analyst Workforce Development Coordinator

State of Delaware; Delaware; On-site; USD 60,000 - 90,000; Full time

Job summary

The State of Delaware's Division of Transportation Solutions invites applications for an Administrative Analyst to support administrative operations across the agency, including constituent relations, media inquiries, and policy oversight. The role emphasizes analysis, coordination of projects, and ensuring compliance with agency procedures.

Applicants should have multi-year experience in administrative support, public relations, and project management, with a focus on delivering efficient,

Qualifications

• Three years' experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects, or data/information management, or other similar work in support of administrative, technical, program, and/or office operations.
• Three years' experience in providing guidance and consultation to management, customers, and others on administrative matters.
• Six months' experience in public relations, media relations, or communications such as establishing and promoting a positive image with the public and informing or influencing specific audiences using internal and external communications such as public forums, journalism, writing, marketing, advertising, promotions, or special events.
• Six months' experience in project management such as planning, developing, implementing, managing, and evaluating projects to ensure objectives are met.
• Six months' experience in narrative report writing.

Responsibilities

• Oversees constituent relations and ensures timely, responsive handling of contacts.
• Directs and conducts special projects, including sensitive or confidential issues.
• Participates in planning, policy formulation, budgeting, and issue solving.
• Reviews correspondence, determines authority levels, tracks data for policy compliance.
• Tracks and analyzes proposed legislation and coordinates with staff.
• Responds to media inquiries and prepares appropriate media responses.
• Provides liaison with internal and external executives, OGOV, legislators, media, and the public.
• Responds to inquiries and explains policies to resolve problems.
• Develops agendas for meetings and represents the official on task forces.
• Plans and directs office activities, implementing operating practices and procedures.
• May supervise two or more merit full-time positions.

Skills

Administrative experience

Public relations knowledge

Communication skills

Project coordination

Job description

Introduction

The mission of the Division of Transportation Solutions is to provide excellence in transportation by developing, constructing and maintaining the State's infrastructure in a manner that results in a safe, cost-effective, and efficient multi-modal transportation network that enhances mobility commerce, and livability. In addition, Transportation Solutions provides high quality support services to other divisions in the department.

Summary Statement

Administrative Analysts provide analysis and support to administrative operations impacting an entire agency and act on behalf of a top-level official. Primary work includes overseeing constituent relations, responding to media and legislative inquiries, making decisions on administrative matters, and completing special projects.

The Workforce Development Coordinator will be responsible for overseeing intern, recruitment, and employee training programs within the Division of Transportation Solutions. Collaborates with leadership and supervisors to coordinate intern hiring, placement, development, and program events; builds relationships with educational institutions to promote DelDOT career opportunities; and supports division-wide recruitment initiatives and outreach activities. Develops, coordinates, and maintains employee training programs in collaboration with supervisors, ensuring training content is current, accessible, and effectively managed through the Delaware Learning Center (DLC). Provides strategic support to leadership and operational sections in developing a skilled, engaged, and future-ready workforce.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• Oversees constituent relations including resolving crisis situations in service delivery referred by the Office of the Governor (OGOV), legislators, other agencies, and the public. Ensures that constituent contacts are handled quickly and responsively.
• Directs and conducts special projects that may involve issues of a sensitive or confidential nature.
• Participates in planning, policy formulation, budgeting, and solving issues and challenges.
• Reviews correspondence and reports, determines the level of authority that can handle requests, complaints, or issues, oversees tracking, reporting and review of data to ensure compliance with applicable policies and procedures, and keeps the agency leadership appropriately briefed.
• Tracks and analyzes proposed legislation that impacts the assigned agency, coordinates and follows up with staff and makes recommendations.
• Receives media requests, researches issues and data, and prepares appropriate media responses. Prepares press releases for circulation.
• Provides liaison with internal and external executives and other leadership, OGOV, legislators, special interest groups, the media, council/commission members, state/federal contacts, and the public.
• Responds to inquiries and complaints, and explains policies, procedures, regulations, and the agency’s position on issues to resolve problems.
• Develops agendas and programs for meetings, conferences or special presentations and represents the official at meetings and on task forces.
• Plans, coordinates, and directs office activities and analyses, recommends, and implements operating practices, policies, and procedures.
• May supervise two or more merit full time positions. The elements of supervision include performing the following on regular and continuing basis: planning, assigning, reviewing, evaluating, coaching, training, disciplining, and recommending hire, termination and promotion.
• Performs other related duties as required.

Job Requirements

JOB REQUIREMENTS for Administrative Analyst

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Three years' experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects, or data/information management, or other similar work in support of administrative, technical, program, and/or office operations.
• Three years' experience in providing guidance and consultation to management, customers, and others on administrative matters.
• Six months' experience in public relations, media relations, or communications such as establishing and promoting a positive image with the public and informing or influencing specific audiences using internal and external communications such as public forums, journalism, writing, marketing, advertising, promotions, or special events.
• Six months' experience in project management such as planning, developing, implementing, managing, and evaluating projects to ensure objectives are met.
• Six months' experience in narrative report writing.

Conditions of Hire

As a condition of hire you must possess a valid driver's license (not suspended, revoked or cancelled, or disqualified from driving).

Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.

Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources. DelDOT does not provide employment-based sponsorship.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

Benefits

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the "My Applications" tab at StateJobs.Delaware.gov.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.

Individuals who use TDD may request auxiliary aid or service by calling [phone] or by visiting delawarerelay.com.

If you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call [phone] or email [e-mail].

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.