Administration Project Specialist

Arrowhead Credit Union; Rancho Cucamonga (CA); On-site; USD 40,000 - 61,000; Full time

Benefits offered by this job

Weekly pay

401K Retirement Savings Plan with 401k

Paid time off accrual begins upon hire

Paid sick leave

Company-provided life insurance

Financial Education Programs

DoorDash DashPass

Scholarship program

Job summary

Arrowhead Credit Union is seeking an Administration Project Specialist to provide administrative, operational, and project coordination support. You will work with leadership to ensure successful implementation, technical support, and process improvements for credit union associations and related entities.

The role emphasizes end-to-end project lifecycle management, collaboration across departments, and timely updates to leadership.

Qualifications

• Experience providing administrative and project support to multi-site teams.
• Ability to manage multiple priorities with attention to detail.
• Strong communication and collaboration with leadership and stakeholders.

Responsibilities

• Provides exceptional member service; uses Service Standards in every interaction.
• Participates in department and Credit Union goals.
• Collaborates with team to achieve department goals and timelines.
• Delivers professional, accurate, and efficient assistance to callers and teammates.
• Manages tasks with organization tools to handle multiple priorities.

Skills

Administrative support

Project coordination

Customer service

Budget tracking

Job description

The Administration Project Specialist provides administrative, operational, and project coordination and support to ensure projects are completed efficiently, on time, and within budget. This role is responsible for partnering with leadership to ensure successful implementation, technical support, and process improvements. Further, this role provides administrative and project support for Credit Union-sponsored associations, foundations, and affiliated organizations.

Essential Functions and Responsibilities

1. Personally, provides exceptional member service; uses Service Standards in every work-related interaction.
2. Actively participates in meeting the goals of the department and the Credit Union.
3. Work cooperatively with others as part of a formal or informal team to accomplish department and Credit Union goals.
4. Provides excellent service by using a positive and professional tone to assist callers and team members accurately, thoroughly, and as efficiently as possible while maintaining consistent and friendly service.
5. Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously.

Service

1. Leads by example, fostering a professional and approachable environment to support team members, setting the tone for collaboration and excellence.
2. Cultivates strong relationships across all organizational levels, proactively communicating with clarity and influence to ensure alignment and successful outcomes.
3. Takes ownership of assigned projects, driving them forward with a clear focus on deadlines and milestones; while providing leadership with consistent, transparent updates, and progress reports.
4. Defines project scopes with precision, creating comprehensive project plans that establish clear roles, timelines, and responsibilities to ensure seamless execution.
5. Partners with cross-functional teams at every level, ensuring projects stay on track.
6. Demonstrates flexibility by adjusting schedules as needed, ensuring the role remains adaptable to changing project timelines and departmental/interdepartmental needs.

Project Support

1. Assists with sourcing and promotion of foundation, association, and community impact initiatives, events, and programs.
2. Assists with coordination of fundraising activities, sponsorships, community partnerships, and volunteer engagement efforts connected to affiliated foundations and associations.
3. Coordinates meetings, communications, reporting, documentation, and project activities related to Credit Union-sponsored foundations and associations.
4. Develops and publishes website content, event pages, donation pages, registration forms, and promotional materials to support foundation and community impact initiatives.
5. Maintains records, calendars, governing documents, and operational materials for affiliated organizations and foundations.
6. Manages and maintains foundation / association websites utilizing the designated website builder, ensuring content is accurate, engaging, and aligned with impact statement.
7. Manage and maintain social media platforms by developing and executing content strategies, scheduling and publishing content, engaging with audiences, monitoring platform performance, and analyzing metrics to strengthen brand awareness, increase engagement, and optimize online presence.
8. Monitors website analytics and user engagement metrics, making recommendations to improve member awareness, participation, and overall digital experience.
9. Prepares presentations, meeting materials, agendas, minutes, and executive summaries for foundation and association meetings.
10. Provides administrative and project management support for organizational projects led by the SVP Administration.
11. Responsible for end-to-end project lifecycle management, from initial concept, stakeholder alignment to implementation, evaluation, and post project analysis to measurable outcomes.
12. Serves as an administrative liaison between leadership, association board members, volunteers, community partners, and affiliated organizations.
13. Support compliance, reporting, and organizational requirements for Credit Union-sponsored nonprofit and association entities.
14. Support the ongoing administration, coordination, and operational management of Credit Union-sponsored associations, foundations, and affiliated organizations.
15. Track projects, action items, budgets, invoices, and operational deliverables related to affiliated organizations and community initiatives.

Development

1. Exemplifies the attitude, aptitude, and ability to learn quickly and efficiently while showing assertiveness in personal development.
2. Independently takes responsibility for learning and development by acquiring and refining of technical and professional skills needed in job-related areas.
3. Provides feedback on department policies and processes to improve efficiency and service outcomes.
4. Regular and predictable attendance and punctuality.
5. Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Controls (OFAC), and complies with all laws/regulations applicable to area(s) of responsibility. Completes all required and assigned training modules by established due dates.
6. Maintains working knowledge of Credit Union policies and procedures.
7. Completes all other duties as assigned by supervisor/leadership as necessary to achieve the goals of the Credit Union and the department.

Benefits Include:

(not a complete list)

Wellbeing

• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accrual begins upon hire, 15 paid vacation days, 11 paid holidays
• Paid sick leave
• Company-provided life insurance at twice your annual salary
• Financial Education Programs
• DoorDash DashPass

Health

• Medical, Dental, and Vision Insurance for part-time and full-time employees
• Modern Health
• Care.com subscription
• Teladoc

Career Development

• Career development opportunities
• Team members are eligible to apply for assistance with educational expenses through ArrowHeart's scholarship program.

To learn more about Arrowhead Credit Union and our service culture, visit our Career page, and our ArrowHeart Foundation.

The pay range for this position is listed below.

Starting pay for successful applicants is generally within the minimum to midpoint of the pay range. Our consideration for pay is designed to support career growth and development over time. Offers extended depend on a variety of job-related factors, including but not limited to individual experience, knowledge, training, education, geographic location, market demands, and internal equity.

Pay range:

Minimum: $29.34/Hourly | Midpoint: $36.67/Hourly | Maximum: $44.00/Hourly